McGraw Hill · 19 hours ago
Manager, Delivery Operations
United States
Full-time
Remote
Senior Level
$72K/yr - $130K/yr
5+ years expMcGraw Hill is dedicated to delivering digital learning experiences that transform education for learners and educators. The Manager of Delivery Operations is responsible for leading product delivery execution and ensuring teams operate efficiently while aligning with organizational priorities.
EdTechEducationE-LearningPublishing
Responsibilities
Oversee product delivery execution across assigned product development teams or initiatives
Ensure product delivery plans are outcome-based, capacity-aware, and achievable
Monitor progress, dependencies, and risks across product delivery and other initiatives
Proactively identify product delivery issues and implement corrective actions
Ensure consistent application of product delivery standards, practices, and cadences
Directly manage, coach, and develop Project Managers (Operators)
Set clear expectations and provide ongoing feedback and performance support
Build a culture of accountability, learning, and continuous improvement
Ensure Project Managers (Operators) are equipped to effectively partner with business and product delivery teams
Partner with Product and Business leaders to align product delivery plans
Coordinate cross-team dependencies and sequencing of work
Support intake, prioritization, and backlog readiness processes
Ensure product delivery work aligns with broader strategic and operational objectives
Use product delivery metrics to provide transparency into progress, health, and outcomes
Identify trends, bottlenecks, and improvement opportunities using data
Prepare and contribute to product delivery status updates and leadership readouts
Escalate risks and issues with clear context and recommended actions
Identify opportunities to improve product delivery processes, tools, and workflows
Support adoption of Lean and Agile practices as defined by the product delivery operating model
Partner with the Director of Delivery Operations on operational improvements and change initiatives
Reinforce consistent ways of working across product delivery teams
Qualification
Required
Bachelor's degree required (Business, Management, Operations, Education, Education Technology, or a related field)
Minimum of 5 years of professional experience and people management experience, preferably leading Project Managers or delivery-focused roles
Experience working in delivery, operations, project management, transformation, or Education Technology environments
Confident, calm presence in fast-paced or ambiguous environments
Strong situational awareness and sound judgment
Trusted partner to Project Managers, peers, and stakeholders
Clear, concise communicator
High emotional intelligence and integrity
Collaborative and team-oriented mindset
Adaptable and resilient in the face of change
Comfortable balancing competing priorities
Detail-oriented while maintaining awareness of broader delivery impacts
Strong problem-solving and decision-making skills
Ability to focus teams on the most important outcomes
Continuous improvement mindset
Experience managing delivery teams or Project Managers to achieve expected outcomes
Demonstrated ability to stabilize product delivery and improve predictability
Ability to create clarity and structure in dynamic environments
Strong stakeholder management and relationship-building skills
Experience with Agile and Lean delivery practices (Scrum, Kanban, SAFe, etc.)
Ability to apply Agile principles pragmatically across multiple types of products or delivery situations
Experience managing dependencies, risks, and constraints
Comfort operating within defined product delivery governance and metrics
Ability to balance tactical delivery needs with longer-term planning
Experience coordinating across teams and functions
Ability to translate strategy into executable product delivery plans
Strong organizational and prioritization skills
Preferred
Education Technology (EdTech) experience preferred
Benefits
Full range of medical and/or other benefits may be provided, depending on the position offered.
Company
McGraw Hill
We are a leading global education company that partners with millions of educators, learners and professionals around the world.
1001-5000 employees
H1B Sponsorship
McGraw Hill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (13)
2023 (23)
2022 (37)
2021 (27)
2020 (28)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Platinum Equity,Vector Capital
2025-07-24IPO
2021-09-30Private Equity
2021-06-15Acquired
Leadership Team
Lloyd G. Waterhouse
CEO & President
Simon Allen
President & CEO
Recent News
2026-01-13
MarketScreener
2026-01-06
Company data provided by crunchbase