Capgemini · 16 hours ago
Salesforce Service Cloud Architect
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$94K/yr - $225K/yr
5+ years expCapgemini is a global business and technology transformation partner, and they are seeking an experienced Salesforce Service Cloud Architect to lead the design, architecture, and implementation of scalable Salesforce solutions. The role involves ensuring robust and secure solutions that align with business goals and overseeing the governance processes for Salesforce architecture.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Lead end to end Salesforce architecture including data model, security, integrations, analytics, DevOps, and environment strategy
Design Service Cloud and Experience Cloud solutions that are scalable, secure, and high performing
Create High-Level Designs (HLDs) and documentation based on business requirements for Service and Support, export control data, and Revenue Cloud (as needed)
Oversee and review Low-Level Design (LLD) documentation for Salesforce enhancements
Perform technical and business requirements gathering and translate needs into Salesforce solutions
Align Salesforce solutions with business goals and technical requirements
Lead governance processes for Salesforce design, architecture, and quality assurance
Collaborate with cross functional teams, product owners, and stakeholders to ensure solution alignment
Analyze and evaluate when third party solutions are needed to complement Salesforce
Support integration strategies between Salesforce and ServiceNow
Ensure compliance with Salesforce best practices, architectural principles, and technical standards
Qualification
Required
Minimum 5 years of Salesforce implementation experience as a Solutions Architect
Strong hands on expertise with Service Cloud and Experience Cloud
Experience working with ServiceNow and integrating it with Salesforce
Proven experience aligning Salesforce technologies with business strategies and technical requirements
Strong background in gathering technical and business requirements and translating them into scalable Salesforce solutions
Deep understanding of Salesforce platform architecture, including: Data modeling; Security and access control; Environment and release management; DevOps processes; Integration patterns; Analytics and reporting & Product roadmap considerations
Demonstrated leadership in architectural governance, design reviews, and quality assurance
Excellent communication, documentation, and stakeholder management skills
Preferred
Salesforce certifications such as: Certified Application Architect, Certified System Architect, Service Cloud Consultant, Experience Cloud Consultant, Integration Architect
Experience with Revenue Cloud (nice to have)
Background working in complex enterprise environments
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
2026-02-06
Company data provided by crunchbase