Sentrillion · 1 week ago
Help Desk Technician- Level II
Sierra Vista, AZ
Full-time
Onsite
Entry, Mid Level
1+ years expSentrillion is a company focused on securing America's borders through integrated technology solutions. They are seeking a Help Desk Technician- Level II to provide essential technical support to customers and stakeholders, ensuring the smooth operation of systems and infrastructure.
ConsultingManagement ConsultingSecurity
No H1B
Security Clearance Required
Responsibilities
Open, update, and close maintenance records in the Nationwide Operations Resource Management Ticket system; document all actions taken to resolve issues
Create, update, and close trouble ticket records in the Nationwide Operations Resource Management Ticket System; document all actions taken to resolve issues
Provide telephonic technical assistance and support
Assign trouble tickets to appropriate maintenance personnel
Monitor and report status of open trouble tickets
Provide after-hours on-call telephonic technical support according to published schedule
Remotely install software and device drivers on computers
Remotely troubleshoot computer operating systems for hardware and software problems
Qualification
Required
High school diploma or equivalent experience
1-3 years of relevant experience
Proficiency in computer peripherals, hardware, and software
Ability to troubleshoot a variety of computer issues
Capacity to obtain and maintain necessary government-issued security clearances
Strong problem-solving skills
Organized and able to prioritize tasks effectively
Excellent communication skills, both written and verbal
Strong detail-oriented skills; able to multi-task and change priorities quickly
Must be able to use Microsoft Windows and Office platforms
Ability to work designated schedule which includes weekends and Holidays as well as maintain attendance and punctuality
Valid driver's license; ability to meet Sentrillion Safe Driving Requirements
Benefits
Health insurance
Dental and vision coverage
Life insurance options
Accidental death, and dismemberment insurance
Long and short-term life insurance
Health care flexible spending account
Dependent care flexible spending account
401(k) plan
Education reimbursement
Training and certificate reimbursement
Paid vacation
Holiday
Jury duty
Bereavement
Military leave
Company
Sentrillion
Sentrillion is an integrated technology solutions provider developing strategies and implementing solutions that increase safety and security while improving outcomes.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bryan Ackerman
Chief Administrative Officer (CAO)
Company data provided by crunchbase