Community Care Cooperative (C3) · 21 hours ago
IT Helpdesk Technician
Boston, MA, US
Full-time
Hybrid
Entry Level
$57K/yr - $67K/yr
1+ years expCommunity Care Cooperative (C3) is a non-profit organization focused on improving health and wellness through innovative partnerships. The IT Helpdesk Technician will provide technical support and training to users, assist with installation and configuration of systems, and collaborate with IT and vendors to resolve technical issues.
Health CareHospitalNon ProfitSocial
Responsibilities
Provide Level 1 support for Azure, Active Directory, MS Suite, and Population Health systems related issues to end- users
Troubleshoot and resolve technical issues related to Azure, Active Directory, MS Suite, and Population Health systems, including login and access issues, permissions, security concerns, and connectivity issues
Manage and maintain Active Directory user accounts, groups, and permissions
Collaborate with other IT team members and CTC to identify and resolve complex issues
Configure and set up equipment and software for C3 users
Document solutions to recurring issues, troubleshooting steps, and procedures
Provide excellent customer service and communication to end-users and healthcare providers
Ensure compliance with HIPAA regulations in all IT activities
Perform other duties as assigned
Qualification
Required
Strong knowledge of Azure, Active Directory, and EMR systems concepts, including account management, group policy, security, and authentication protocols. Epic EMR is a plus
Ability to image, configure, set up, and troubleshoot computer hardware
Familiarity with HIPAA regulations and ability to maintain compliance in all IT activities
Strong problem-solving skills and ability to troubleshoot technical issues
Excellent written and verbal communication skills
Ability to work independently as well as in a team environment
Associate's degree in Computer Science or a related field, or equivalent work experience
1-2 years of experience in IT support with a focus on Azure, Active Directory, EMR systems like Epic, and HIPAA regulations
Preferred
Ability to work collaboratively, across the organization, and as part of a team
Familiarity with the MassHealth ACO program
Familiarity with Federally Qualified Health Centers
Experience working in a provider organization
Experience working in a managed care environment
Experience with anti-racism activities, and/or lived experience with racism is highly preferred
Company
Community Care Cooperative (C3)
Community Care Cooperative (C3) exists to deliver great health care to all by offering a series of health plans uniquely tailored to meet each individual’s medical needs, no matter what road they are on in their healthcare journey.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jenny Carney
Chief Operating Officer
Recent News
2023-12-05
Company data provided by crunchbase