BRIDGETON · 23 hours ago
Guest Service Agent
Sheraton Miami - Miami, FL 33142
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrBRIDGETON is seeking a Guest Service Agent to join their team. The role involves representing the hotel throughout all stages of a guest’s stay, ensuring high customer care, and managing guest check-ins and check-outs.
ConsultingFinanceFinancial ServicesLendingReal Estate
Responsibilities
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning rooms, and issuing room keys in accordance with property policies and procedures
Coordinate room status updates with the housekeeping department and maintenance work with the engineering division
Ensure to maintain a clean and organized front-of-house area, including lobby and seating areas
Manage and resolve all guest complaints in a professional and courteous manner
Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance
Respond promptly and professionally to customer requests, complaints, and inquiries
Conduct security walks through the building
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
Ability to work in a fast-paced environment
Ability to communicate with the public, hotel staff, and management in a professional manner
Ability to stand, sit, or walk, for an extended period or for an entire work shift
Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Able to learn safety, emergency, and accident prevention policies and procedures
Understand and adhere to proper credit card and cash handling policies and procedures
Able to use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity
Able to walk, including climbing stairs, and ladders, standing to a significant degree, kneeling, reaching, bending, handling machinery, feeling, talking, hearing, and place objects weighing less than or equal to 80 pounds
Able to communicate clearly both verbally and in writing
Ability to work a flexible schedule, including weekends and holidays
Preferred
Previous hospitality experience is preferred
Previous knowledge of PMS and CRM systems is preferred
Working knowledge of Microsoft Word and Excel
Company
BRIDGETON
Bridgeton is a real estate investment firm that creates value through optimizing and leveraging its expertise in operations and development.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-03Series Unknown
Leadership Team
Atit Jariwala
Founder & CEO
Ankit P.
CFO
Company data provided by crunchbase