XBP Global · 1 day ago
Client Experience Associate - Floater
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelXBP Global is a workflow automation leader that leverages industry experience and AI to enable digital transformation for clients. The Client Experience Associate - Floater is responsible for performing conference room and mail services between two locations, ensuring high levels of customer care and operational standards are met.
Computer Software
Responsibilities
Conference Service and conference room setups
Mail services support and parking lot patrol
Perform duties and special requests as assigned by team leader and manager
Review and process confidential and extremely time-sensitive applications
Maintain high degree of quality control and validation of the completed work
Ensure operating and quality standards are met based on service objectives
Maintain accuracy of required reports and logs
Ensure the highest level of customer care
Ensure adherence to business guidelines, safety and security procedures
Support financial results by minimizing site waste and rework
Perform verification tasks as required, checking for accuracy and identifying errors
Make corrective entries as indicated by verification results or other warnings
Troubleshoot data problems as needed, escalating issues to supervisors when necessary
Operate peripheral equipment as part of the data entry process
Assist in the development of production formats and keying procedures, contributing to process improvement efforts
Maintain a high level of safety awareness and promptly report potential hazards to supervisors
Adhere to security and privacy policies, standards, and guidelines to protect company and customer information
Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution
Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink
Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 75 lbs. frequently
Qualification
Required
Conference Services and Audio-Visual Support and Mail Services
Ability to effectively work individually or a team environment
Ability to handle multiple projects simultaneously
Ability to adapt to changing fast-growing production environment
Ability to communicate both verbally and written with customers and company personnel
Strong organizational and administrative skills
Ability to meet employer's attendance policy
Work experience in email and Microsoft Windows environments is required
May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations
Must be able to sit, stand, and/or walk for long periods of time with or without accommodations
High School Diploma or equivalent (GED) required
Proficiency in reading, writing, and speaking English
Ability to work at a computer for extended periods
Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties
Close vision and ability to focus are necessary for performing tasks accurately
Preferred
Experience with data entry is desirable
Previous experience with data entry is advantageous
Company
XBP Global
XBP Global is a multinational technology and services company powering intelligent workflows for organizations worldwide.
Founded in 1974
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase