Adyen · 1 day ago
Product Support Engineer
San Francisco
Full-time
Onsite
Entry, Mid Level
$90K/yr - $120K/yrAdyen is a financial technology platform that provides payments, data, and financial products for major clients. The Product Support Engineer will support merchants in troubleshooting technical issues, ensuring smooth payment operations, and collaborating with internal teams to enhance customer experience.
FinanceFinTechPaymentsAppsFinancial ServicesMobile AppsMobile Payments
Responsibilities
Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
Own merchant support cases from creation to final resolution
Be an internal product advocate, track product processes, and communicate merchant feedback to product and engineering teams
Collaborate with peers and cross-functional teams, contributing to collective problem-solving and growth
Act as a subject matter expert by providing guidance, answering complex questions, and ensuring knowledge is properly documented
Contribute to projects that align with the growth and direction of the Support organization
Qualification
Required
Strong technical knowledge and experience troubleshooting APIs
Experience working directly with merchants in a customer support role
Strong verbal and written communication skills, able to communicate complex technical topics in an understandable way to a variety of technical and non-technical audiences
Aspire to deliver a seamless, high-quality merchant support experience with every merchant interaction
Self-driven, flexible, and ability to maintain high levels of productivity with minimal supervision; taking accountability for work and results delivered
Previous exposure to environments rich in uncertainty and a track record of successfully dealing with ambiguity
Ability to make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
Preferred
Specific experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP
Functional understanding of Magento, SFCC, Adobe Commerce
STEM degree preferred but not required
Bonus points for a degree in Computer Science or related field
Company
Adyen
Adyen is the financial technology platform of choice that helps businesses achieve their ambitions faster.
Founded in 2006
1001-5000 employees
H1B Sponsorship
Adyen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (4)
2021 (8)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$266MKey Investors
ICONIQ CapitalGeneral AtlanticIndex Ventures
2018-06-13IPO
2015-09-30Series Unknown
2014-12-15Series B· $250M
Leadership Team
Pieter van der Does
CEO & co-founder
Tom Adams
Chief Technology Officer
Recent News
2026-02-09
2026-02-09
2026-02-09
Company data provided by crunchbase