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Google · 7 hours ago

Policy Product Solutions Consultant, gTech Ads

Chicago, IL, USA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $157K/yr

5+ years exp

Google is a leading technology company that creates products and services to improve the world. The Policy Product Solutions Consultant in gTech Ads is responsible for providing high-quality customer support, managing troubleshooting tasks, and developing solutions for complex technical issues faced by advertisers and sales teams.

AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners

Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects

Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption

Partner with our Sales and other cross-functional (xfn) partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points

Share insights and provide expertise to our partner teams to support product and process improvements. Drive team culture and success among a globally dispersed team. Demonstrate mentorship and leadership across the team

Qualification

Technical project managementBusiness analysisCustomer-focused solutionsAccount managementTechnical troubleshootingStakeholder managementEmpathetic mindsetPolicy knowledgeCommunication

Required

Bachelor's degree or equivalent practical experience

5 years of experience in a technical project management or a customer-facing role

Experience in the online media landscape

Experience developing customer-focused solutions

Preferred

Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field

Experience in business analysis to conduct analytics, develop dashboards, and make recommendations

Experience in account/campaign management roles, technical troubleshooting or customer support

Excellent customer first and empathetic mindset, and ability to own end-to-end experience and solutions

Excellent Policy knowledge

Strong communication skills and stakeholder management skills

Benefits

Bonus

Equity

Benefits

Company

Google

Glassdoor4.4

Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.

Founded in 1998

Mountain View, California, USA

10001+ employees

https://www.google.com

H1B Sponsorship

Google has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8763)

2024 (8872)

2023 (9682)

2022 (11626)

2021 (9109)

2020 (9785)

Funding

Current Stage

Public Company

Total Funding

$26.1M

Key Investors

Kleiner Perkins,Sequoia CapitalAndy Bechtolsheim

2004-08-19IPO

1999-06-07Series Unknown· $25M

1998-11-01Angel· $1M

Leadership Team

Sundar Pichai

CEO

Thomas Kurian

CEO - Google Cloud

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Company data provided by crunchbase