Broadcom · 8 hours ago
Technical Support Engineer - Level 3
United States
Full-time
Remote
Senior Level
5+ years expVMware by Broadcom is seeking a Technical Support Engineer to join their team. In this role, you will troubleshoot and resolve customer technical issues while working with the latest technology in the IT industry.
MobileSemiconductorWireless
No H1B
U.S. Citizen Only
Responsibilities
Resolve customer technical issues
Learn VMware by Broadcom VCF technology to help customers troubleshoot and overcome challenges
Upskill on support processes and products
Troubleshoot customer issues with support from tenured engineers
Engage with VMware by Broadcom engineering team(s) to resolve escalated issues
Work on additional product lines as skill set grows
Develop through training, learning tools, research time, and training days
Share knowledge and experience with newer team members
Qualification
Required
5+ years of industry experience in the Virtualization domain
Learn new communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management
Resolve customer queries while providing world class support to our customers
Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role
Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology
Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved
Company
Broadcom
Broadcom is a designer, developer, and global supplier of a broad range of analog and digital semiconductor connectivity solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-31Post Ipo Equity
2015-05-28Acquired
1998-04-17IPO
Leadership Team
Greg Singh
CTO for APJ, Enterprise Security Group
Kirsten Spears
CFO and CAO, Broadcom
Recent News
Business Standard India
2026-02-09
2026-02-09
Business Standard India
2026-02-09
Company data provided by crunchbase