TEKsystems · 11 hours ago
IT Support Technician
Pittsford, NY
Contract
Onsite
Mid Level
$20/hr - $22/hrTEKsystems is a leading provider of business and technology services, and they are seeking an IT Support Technician to deliver high-quality technical support to end users. The role involves installing, configuring, and maintaining Windows-based devices, troubleshooting various technical issues, and contributing to system rollouts and process improvements.
Information Technology
Responsibilities
Install, configure, and maintain Windows corporate devices and peripherals, including providing off‑hours support when needed
Deliver direct end‑user support and ensure all calls and tickets are accurately logged and managed in the ticketing system in a timely manner
Communicate status updates and progress to customers throughout the lifecycle of their requests
Troubleshoot a wide range of incidents, including Desktop, Application, Network, and Telecom issues
Identify recurring incidents and escalate them appropriately for long‑term resolution
Support special projects and initiatives as assigned
Prepare for upcoming releases and rollouts to anticipate user needs and inquiries
Create and maintain technical documentation, training materials, and usage guides for both users and team members
Research and resolve open incidents, ensuring thorough investigation and follow‑through
Provide management with insights and recommendations to improve service delivery
Contribute new solutions and resolved issues to the knowledge base
Perform other duties as assigned
Qualification
Required
Install, configure, and maintain Windows corporate devices and peripherals, including providing off‑hours support when needed
Deliver direct end‑user support and ensure all calls and tickets are accurately logged and managed in the ticketing system in a timely manner
Communicate status updates and progress to customers throughout the lifecycle of their requests
Troubleshoot a wide range of incidents, including Desktop, Application, Network, and Telecom issues
Identify recurring incidents and escalate them appropriately for long‑term resolution
Support special projects and initiatives as assigned
Prepare for upcoming releases and rollouts to anticipate user needs and inquiries
Create and maintain technical documentation, training materials, and usage guides for both users and team members
Research and resolve open incidents, ensuring thorough investigation and follow‑through
Provide management with insights and recommendations to improve service delivery
Contribute new solutions and resolved issues to the knowledge base
Need to have great customer service over the phones. This person will be providing support for all internal client employees and internal and external users, which could include some executives
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase