TEKsystems · 19 hours ago
IT Service Desk Analyst
Baltimore, MD
Contract
Onsite
Entry, Mid Level
$23/hr - $26/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an IT Service Desk Analyst to provide remote technical support to end users. The role involves troubleshooting IT issues, administering Active Directory accounts, and managing support tickets to ensure a high standard of customer service.
Information Technology
Responsibilities
Deliver remote IT support to end users, leveraging 2+ years of experience troubleshooting hardware, software, and system access issues across multiple communication channels (phone, email, and ticketing systems)
Administer and maintain Active Directory user accounts, including creating new accounts, performing password resets, managing security and distribution groups, and assisting with basic Group Policy–related tasks
Manage and resolve incoming support tickets, ensuring issues are triaged effectively, documented thoroughly, and resolved in accordance with service-level expectations
Provide clear, customer‑focused communication to guide users through technical issues and ensure a positive support experience
Escalate complex incidents to higher‑level support teams as needed while maintaining ownership and follow‑up with end users
Qualification
Required
2+ years of helpdesk or technical support experience
Working knowledge of Active Directory user and group management
Experience troubleshooting common IT issues through a ticketing system
Strong communication, problem-solving, and customer service skills
Ability to work efficiently in a remote support environment
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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