TEKsystems · 18 hours ago
Technical Support Representative Team Lead
Austin, TX
Contract
Onsite
Mid, Senior Level
$28.85/hr - $31.25/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Technical Support Representative Team Lead. In this role, you will lead and manage a team to resolve technical issues through various communication methods while ensuring departmental goals are met.
Information Technology
Responsibilities
Lead, support and manage an assigned team to successfully achieve departmental and company goals
Delegate tasks smartly while performing some technical tasks yourself
Utilize multiple computers and databases to record the results of interactions
Qualification
Required
Strong leadership skills with the ability to motivate and inspire a team
World-class customer service skills
Active listening skills
Conflict resolution and problem solving capabilities
Proficient computer skills in remote desktops, G-Suite and OS navigation
Ability to lead a team of 3 or more people
Excellent communication and interpersonal skills
Demonstrated proficiency in typing and grammar
Ability to organize documents and records as well as detailed note taking
Demonstrated proficiency in BAS, HVAC and relay logic lighting controls
Minimum of 2 years experience within a contact center as a Team Lead
High School diploma or General Education Degree
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase