Sutherland · 20 hours ago
Operations Manager
Clark, NJ
Full-time
Onsite
Mid, Senior Level
4+ years expSutherland is seeking an attentive and goal-oriented person to join us as an Operations Manager. The role involves managing community performance, acting as a client advocate, and overseeing people management to ensure operational goals are met.
Artificial Intelligence (AI)ConsultingBig DataOutsourcingInformation TechnologyAnalyticsInformation Services
Responsibilities
Managing Cluster/Community Performance
Complete weekly coaching sessions and call audits
Complete weekly huddles and come up with Team strategy to achieve operational goals
Partner with Operations Manager on Continuous Improvement activities, training and action plans
Client advocate
Accomplish weekly deliverables, such as: · Coaching compliance inclusive of RCAs and action Plans
Team attendance infractions insights thru internal Sutherland attendance tool
Provide ideas that can help the client improve their product, business, processes and/or policies
People Management
Set up accountability discussions on attendance and performance challenges
Determine training needs to equip staff with fundamental skills and knowledge
Keep employees in the loop for any internal and external updates
Qualification
Required
Three years of operations and management experience
Four to Five years experience in a retail, tech program under a customer service setting preferably in a contact center environment
Experience in managing, and directing associates/sr associates, team manager resources with a span of 100 FTEs
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Excellent working knowledge of MS Office applications
Ability to work in a fast-paced, dynamic environment
Preferred
A Bachelor's Degree holder is preferred but not required
Process transformation experience -good to have
Company
Sutherland
Sutherland is a digital transformation company that provides business process and technology management services.
10001+ employees
H1B Sponsorship
Sutherland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (5)
2021 (7)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$330MKey Investors
TPGOak Investment Partners
2014-10-15Secondary Market· $300M
2004-03-23Private Equity· $30M
Leadership Team
James S. Lusk
Executive Vice President and CFO
Robert Moore
Vice President - Transition and Transformation
Recent News
Business Standard India
2025-12-29
MarketScreener
2025-12-17
Company data provided by crunchbase