Microsoft · 9 hours ago
Services Account Executive
Detroit, MI
Full-time
Onsite
Mid, Senior Level
$108K/yr - $188K/yr
4+ years expMicrosoft is a leading technology company, and they are seeking a Services Account Executive to contribute to the Account Team and the Consulting account team. The role involves managing strategic industry cloud opportunities, orchestrating consulting-sales relationships, and driving customer satisfaction through effective relationship management.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Proactively builds and maintains up-to-date knowledge of customer's business priorities, risks and challenges, internal landscape (e.g., organization structure, stakeholders, business performance), industry/sector challenges, regulations, trends, and futures (e.g., impact of artificial intelligence [AI], sustainability) to meet customer needs and drive customer satisfaction
Identifies, qualifies, leads, manages, and closes strategic industry cloud opportunities on prioritized accounts aligned to documented customer business value and outcomes. Accelerate Microsoft Cloud differentiation (e.g., security, AI) against competitors and win more market share
Increase customer business value with advanced technology (e.g., AI) and drive consumption
Leverages Microsoft Consulting go-to-market scenarios to drive intentional customer conversations about Microsoft Cloud adoption. Educates decision makers of assigned account(s) (e.g., business-functional area leads) on Microsoft's value proposition, aligned to the customer’s priorities and maturity, appropriately differentiating competitor solutions
Orchestrates the consulting-sales relationship with the core account team, working closely with Enterprise colleagues to ensure successful creation, maintenance, and execution of the Industry Solutions account plan components, and a positive One Microsoft customer experience
Orchestrates and coordinates across the account team, customer success team, service team, and the Consulting account team, effectively influencing and collaborating with account-aligned and solutions-aligned, pursuit and delivery colleagues including Partners to bring the best resources to ensure customer success and satisfaction, successfully closing deals
Follows and champions the One Microsoft methodology (e.g., the common sales and delivery methodology for Microsoft)
Builds quality, close plans for all qualified opportunities, initially (at qualified stage) comprising the core Budget, Authority, Need and Timeline (BANT) information and commercial strategy for the deal, and progressing to include detailed customer procurement process, risks, and issues
Updates the close plan as deal progresses through each sales stage, securing Microsoft virtual Consulting account team and customer stakeholder buy in to schedule of activities for successful closure of the deal
Leads the consulting of the entire account team to execute the close plan, effectively influencing and collaborating with account-aligned and solutions-aligned, pursuit and delivery colleagues to perform agreed activities to successfully close the deal
Works with internal key stakeholder and approvers to ensure margin targets, consumption plans, and other key metrics are considered/met
Leverages customer connections and the account team's insights to confirm Budget, Authority, Need and Timeline (BANT) information to determine progression or lack thereof of a lead to become a consulting opportunity
Secures pre-sales investment to secure appropriate consulting resources needed to shape and scope the opportunity into a compelling customer proposition. Focuses on opportunities that are in alignment with organizational strategy, prioritizing opportunities based on highest potential for impact/consumption
Consistently drives deal velocity as a result of executing high-quality lead qualification and close planning
Maintains relationship with the customer to secure formal signing of contract and oversees the processing of that, including financial purchased orders. Drives smooth transition of sales-led accountabilities to delivery-led accountabilities
Supports win/loss reviews with sales and pursuit management, owns lessons learned activities to support improvements and efficiency for customers and peers. Identifies repeatable intellectual property that could be replicated and sold to other customers, increasing the sales team's ability to scale the solution and grow market share
Ensures all applicable leads and qualified opportunities are linked to customer priorities in the account plan. Maintains accurate Sales Stage, Forecast Recommendation, and Due Dates in required systems of record (e.g., Microsoft Sales Experience [MSX]) in alignment with close plan. Uses required tooling to report out the state of the business
Drives discussions of terms and conditions (e.g., scope, milestones, price) in collaboration with the entire account team and customer through multiple iterations to ensure agreement
Maintains productive working relationships with those involved in negotiation, persuading others without using manipulation, and driving a positive atmosphere during difficult objections and discussions
Proactively seeks customer feedback and insights on business priorities and/or experience. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience
Understands how and when to escalate issues to ensure resolution
Understands how to plan stakeholder connections, in alignment with the core account team, building and strengthening relationships with the Microsoft overall account teams, solution teams, and other partner groups, through regular rhythm of connections where appropriate
Brings experience, insights, and perspectives from customer engagement to Microsoft business to drive deeper customer engagement. Supports the Microsoft overall account teams, solution teams, and other partner groups?
Owns and maintains in agreement with the core account team customer and partner relationships, influences key decision makers, and leads effective rhythms of connection with customer and partner stakeholders. Prioritizes appropriately for multiple assigned accounts. Contributes to creating and managing connections and driving agreement between necessary stakeholders within Microsoft and customers
Determines planning prioritization for multiple assigned accounts based on customer needs, revenue importance, growth opportunities, and account risks
Proactively looks ahead and identifies actions required to develop Consulting catalog opportunities that are aligned with the account strategy, Microsoft's strategy, and Consulting catalog go-to-market solution plays. Leverages business outcomes specific to their industries across 3 horizons as a point of view/roadmap for digital transformation
Leads the virtual Consulting account team input to account team planning sessions, follows the common sales and delivery methodology for Microsoft, and provides updates per required account team governance and rhythms
Engages with internal and external stakeholders on business planning to review and plan for accounts, structures and leads account planning rhythm to set priorities, and aligns Solution Plays and opportunities, partners, focus, and resources to regularly update the plan, ensuring that the extended virtual team (inclusive of partners) and other stakeholders are working toward common goals
Contributes to the thinking of the Account Team and the Consulting account team to address immediate and longer-term priorities for meeting customer needs and Microsoft objectives. Leverages appropriate tools, frameworks, and methodologies to develop a deliberate approach to position potential modernization and digital transformation outcomes specific to their industries across 3 horizons which are aligned with customer's priorities. Understands the weaknesses and strengths of competitor solutions and footprints and leverage this knowledge in strategy and planning
Qualification
Required
Bachelor's Degree AND 4+ years industry sales experience in the commercial or public sector (e.g. Finance, Local Government) or related work OR 6+ years industry sales experience in the commercial or public sector (e.g. Finance, Local Government) OR equivalent experience
2+ years consulting solution sales experience
Preferred
Bachelor's Degree in Business, Information Technology (IT), or related field AND 6+ years industry solution or consulting sales experience in the commercial or public sector (e.g. Financial Services, Local Government) or related work OR equivalent experience
3+ years consulting solution sales experience
Candidates must currently live in the Southwest or Midwest Regions
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
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reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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