First American Financial Group, Inc. · 1 day ago
Default Loan Servicing Specialist (remote)
United States
Full-time
Remote
Mid Level
3+ years expFirst American Financial Corporation is a leading entity in the mortgage servicing industry, focused on providing superior technology and personalized service. The Default Loan Servicing Specialist will service mortgage accounts to ensure compliance with state and federal laws, manage default proceedings, and conduct thorough reviews of files.
Customer ServiceLendingFinanceFinancial Services
Responsibilities
Service mortgage accounts to ensure all Default activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines
Conduct a complete review of files to ensure all default timeframes have been met to include underwriting, if applicable
Manage default proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with default
Monitor activities by reviewing all proceedings, records, and timeframes in addition to working all system/database activities throughout the default process
Diligently follow up on all outstanding requests and telephone calls from internal and external partners
Audit accounts for expense compliance and ensure proper application to system of record
Perform required research on loans with questionable items such as the application of payments, proper notification, and any other situation that may arise
Diligently follow up on all outstanding requests and telephone calls from internal and external partners
Manage exception reporting used as key controls for minimizing risk
Qualification
Required
Service mortgage accounts to ensure all Default activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines
Conduct a complete review of files to ensure all default timeframes have been met to include underwriting, if applicable
Manage default proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with default
Monitor activities by reviewing all proceedings, records, and timeframes in addition to working all system/database activities throughout the default process
Diligently follow up on all outstanding requests and telephone calls from internal and external partners
Audit accounts for expense compliance and ensure proper application to system of record
Perform required research on loans with questionable items such as the application of payments, proper notification, and any other situation that may arise
Diligently follow up on all outstanding requests and telephone calls from internal and external partners
Manage exception reporting used as key controls for minimizing risk
Follow departmental and business policies with strict adherence
Tasks may be more complex in nature and may involve evaluation and judgment
No formal supervisory responsibility but is resource to less experienced team members
Works under general supervision applying well established techniques, procedures or specific standards
Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
Working knowledge of fundamental concepts, practices and procedures of department/field
Good verbal and written communication skills
Extreme attention to detail and ability to adhere to strict guidelines and procedures
High School diploma or equivalent
3+ years of directly related experience
Preferred
GSE and Government experience preferred
MSP and LoanSphere experience preferred
Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American Financial Group, Inc.
Purchasing a new home or refinancing? We have a solution.
2-10 employees
Funding
Current Stage
Early StageRecent News
Orange County Business Journal
2025-04-18
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