HCLTech · 1 day ago
CUCM - SME
Jacksonville, FL
Full-time
Onsite
Mid Level
$82K/yr - $122K/yrHCLTech is focused on operations of technologies and applications in the Workplace SRE Team. The SME will be responsible for troubleshooting Real Time Communications platforms and ensuring compliance with security standards.
Marketing & Advertising
Hiring Manager
Rupak Verma
Responsibilities
The troubleshooting and resolution of issues with the Real Time Communications platforms, supporting services and dependencies
Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels
Performing disaster recovery testing on a periodic basis in line with agreed service levels
Patching, maintenance and remediation on the Real Time Communications platforms and supporting services
Providing efficient, effective and timely support to compliance and legal surveillance activities and data discovery requests and investigations
Ensuring production installations of the platforms and additional components are compliant with the Bank’s information security standards
Providing support for the release of changes into the production environment
Managing and improving the operational run books and supporting documentation
Qualification
Required
The troubleshooting and resolution of issues with the Real Time Communications platforms, supporting services and dependencies
Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels
Performing disaster recovery testing on a periodic basis in line with agreed service levels
Patching, maintenance and remediation on the Real Time Communications platforms and supporting services
Providing efficient, effective and timely support to compliance and legal surveillance activities and data discovery requests and investigations
Ensuring production installations of the platforms and additional components are compliant with the Bank's information security standards
Providing support for the release of changes into the production environment
Managing and improving the operational run books and supporting documentation
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase