Microsoft · 17 hours ago
Technical Program Manager
Redmond, WA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is seeking a Senior Technical Program Manager to help define, operationalize, and scale customer engagement with Copilot experiences across Office applications. The role involves leading initiatives to improve customer journeys, defining actionable metrics, and ensuring alignment across teams to drive business growth.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Define and evolve customer journey models that describe how users engage with Copilot over time, including progression, regression, and reengagement patterns
Partner with Product, Engineering, Data Science, and Design to align on meaningful user segments based on behavior and value signals rather than static demographics
Identify key transition points in the customer lifecycle and work with partners to clarify what success looks like at each stage
Drive the definition and adoption of clear, actionable metrics that reflect the health and effectiveness of the Copilot system across Office applications
Establish shared success criteria that connect customer behavior to product outcomes and business impact
Identify gaps, inconsistencies, or blind spots in measurement and partner with teams to improve instrumentation and signal quality
Lead cross functional programs that turn insights about customer journeys into prioritized initiatives and execution plans
Create clarity around goals, ownership, milestones, and dependencies across multiple teams and feature areas
Track progress, surface risks, and proactively course correct to ensure outcomes align with intended impact
Synthesize complex data, program status, and customer insights into clear narratives that align teams and inform leadership decisions
Represent customer journey health and engagement metrics in forums with senior stakeholders
Act as a neutral connector across disciplines, helping teams make informed tradeoffs and align investment with highest impact opportunities
Embody our Culture and Values
Qualification
Required
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience AND 2+ years of experience managing cross-functional and/or cross-team projects
Preferred
Experience leading complex, cross team technical programs that span multiple product or feature areas
Demonstrated ability to define success metrics and operationalize them across engineering and partner teams
Solid analytical and systems thinking mindset, with the ability to reason about user behavior, feedback loops, and long-term outcomes
Proven capability to operate with high autonomy, making sound decisions in ambiguous and evolving problem spaces
Excellent written and verbal communication skills, including the ability to simplify complex topics for diverse audiences
Experience working with customer usage data, experimentation, or lifecycle measurement in largescale products
Familiarity with modern productivity tools, AI powered experiences, or platform based product ecosystems
Background collaborating closely with Product Managers and Engineering leaders on strategic initiatives
Experience influencing without direct authority across organizational boundaries
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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2026-01-16
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