Morgan Advanced Materials · 13 hours ago
IT SITE SUPPORT SPECIALIST
PA
Full-time
Onsite
Entry, Mid Level
2+ years expMorgan Advanced Materials is a global organisation with a rich history and a focus on advanced materials. They are seeking an IT Support Specialist to support hardware deployment for a company-wide ERP implementation, requiring extensive travel and hands-on support across multiple facilities.
Advanced MaterialsIndustrial EngineeringIndustrial Manufacturing
Responsibilities
Configure, deploy, and support end‑user computing devices, including desktop and laptop systems used for ERP activities
Install, configure, and validate peripheral devices such as printers, scanners, and other hardware required to support ERP processes
Physically deploy, position, and connect hardware across all facility areas, including production floors, warehouses, and office environments
Provide onsite end‑user support during ERP go‑live and hypercare periods, ensuring smooth adoption and minimal operational disruption
Troubleshoot and resolve hardware, peripheral, and basic network connectivity issues to maintain system availability for ERP users
Collaborate closely with ERP project teams, site leaders, and IT staff to ensure hardware readiness, alignment with cutover timelines, and successful deployment outcomes
Create and maintain documentation, including hardware configuration records, site layout maps, and detailed deployment procedures
Support ongoing hardware lifecycle activities, including refreshes, replacements, and resolution of hardware‑related issues throughout the ERP implementation
Deliver high‑quality customer service, ensuring user needs are addressed promptly and business operations experience minimal disruption during hardware deployments
Qualification
Required
2–3 years of experience in IT support, site support, or a similar technical role
Strong hands‑on troubleshooting skills, with the ability to diagnose and resolve hardware, software, and basic network issues
Experience providing onsite technical support, particularly in environments where rapid issue resolution is critical
Ability to work independently, including in remote or lightly supervised locations
Strong customer service mindset, with the ability to support end‑users professionally and effectively
Excellent communication skills, both verbal and written, for assisting non‑technical users
Ability to prioritize and manage multiple tasks in a dynamic operational environment
Strong problem‑solving abilities and a proactive approach to resolving technical issues
Preferred
Bachelor's degree in Information Technology, Computer Science, or a related field (not mandatory)
Advantageous certifications, such as ITIL or equivalent, demonstrating best‑practice IT service management knowledge
Company
Morgan Advanced Materials
Morgan Advanced Materials PLC is a global engineering company.
Founded in 1856Windsor, Windsor and Maidenhead, GBR
5001-10000 employees
H1B Sponsorship
Morgan Advanced Materials has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1946-10-02IPO
Leadership Team
Bill Daugherty
Vice President of Finance/CFO
Amanda Ferree, SHRM-CP
US HR Business Partner
Recent News
2025-10-24
Company data provided by crunchbase