Comcast · 1 day ago
Support Engineer
United States
Full-time
Remote
New Grad, Entry Level
$53K/yr - $80K/yr
0+ years expComcast's FreeWheel provides comprehensive ad platforms for publishers, advertisers, and media buyers. They are seeking a Support Engineer to solve complex problems, maintain documentation, and adapt to new technologies while delivering excellent customer service.
Telecom & CommunicationsCloud ComputingVideoInternetTelecommunicationsTVWeb Hosting
No H1B
Responsibilities
Create and maintain comprehensive documentation for all adtech platforms, including internal runbooks, API references, and technical specifications
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion & diversity
Do what's right for each other, our customers, investors and our communities
Qualification
Required
A Computer Science, Engineering, or related Bachelor's Degree required
Experience in the online advertising/internet marketing or video/television advertising technology in a customer service and client-facing capacity
Create and maintain comprehensive documentation for all adtech platforms, including internal runbooks, API references, and technical specifications
Familiarity with: IAB standards including VAST, openRTB
Data analysis and processing: SQL, cURL, etc
Web technologies such as: HTTP, HTML5, XML, etc
Object Oriented Programming: JS, Python, etc
Experience developing against RESTful APIs
Ability to adapt to rapidly changing circumstances
A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities
Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers
Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television
This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship
Please be located in Eastern or Central time zone only
Employees At All Levels Are Expected To understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion & diversity
Do what's right for each other, our customers, investors and our communities
Bachelor's Degree
0-2 Years
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
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