Mastech Digital · 2 hours ago
Digital Enablement Manager – ServiceNow Modernization
United States
Contract
Remote
Senior Level
5+ years expMastech Digital is seeking a Digital Enablement Manager to lead ServiceNow modernization initiatives. This role involves overseeing digital enablement activities, coordinating with various teams, and designing training programs to ensure successful platform adoption.
Information Technology
Hiring Manager
Kajal Vatsa
Responsibilities
Lead ServiceNow modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows
Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption
Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation
Develop and execute communication strategies to drive awareness and adoption across impacted user groups
Maintain compliance with brand and governance standards while managing all enablement and OCM materials
Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows
Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps
Conduct impact assessments, track KPIs, and apply data insights to improve enablement outcomes
Act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment
Qualification
Required
Minimum five years of experience with digital enablement, OCM, or technology adoption initiatives
Strong experience with ServiceNow modules (e.g., ITSM, HRSD, CSM, Knowledge, Request/Workflow Management)
Experience leading modernization or migration efforts within a large enterprise environment
Ability to create compelling communications and educational content
Project management experience with ability to manage multiple concurrent workstreams
Strong written, verbal, and presentation skills
Ability to engage and influence stakeholders at all organizational levels
Company
Mastech Digital
Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP
1001-5000 employees
H1B Sponsorship
Mastech Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (399)
2024 (496)
2023 (540)
2022 (947)
2021 (681)
2020 (751)
Funding
Current Stage
Public CompanyTotal Funding
unknown2008-09-26IPO
Leadership Team
Ashok Trivedi
Co-Founder & Co-Chairman
Recent News
2025-11-13
2025-11-03
2025-08-13
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