TS World Manufacturer Gloves LLC Wholesale · 3 days ago
Customer Service and Data Entry Specialist
Union City, CA
Full-time
Onsite
Entry Level
1+ years expTS World Manufacturer Gloves Company is a leading global producer of high-quality gloves for various industries, including healthcare, manufacturing, and automotive. The Customer Service and Data Entry Specialist will provide outstanding support to customers while maintaining accurate records of transactions and communications, playing an integral role in ensuring customer satisfaction and managing data related to orders and inventory.
International Trade & Development
Responsibilities
Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally
Process and manage customer orders, ensuring all details are accurate and orders are fulfilled on time
Provide product information, including availability, pricing, and specifications, to help customers make informed purchasing decisions
Handle returns, exchanges, and refunds in compliance with company policies
Collaborate with internal teams (sales, logistics, and production) to ensure smooth order processing and delivery
Record customer feedback and escalate complex issues to the appropriate department for resolution
Enter and update customer orders, inventory levels, and other relevant data into the company’s database or enterprise resource planning (ERP) system
Ensure all data is accurate, up-to-date, and organized to support efficient business operations
Monitor and update customer accounts, including maintaining accurate contact details and order history
Generate reports as needed, such as order summaries, inventory status, and customer feedback summaries
Qualification
Required
High school diploma or equivalent; associate degree or higher in business administration, management, or a related field is a plus
Minimum of 1-2 years of experience in customer service, data entry, or administrative support, preferably in a manufacturing or logistics environment
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or ERP software
Excellent verbal and written communication skills
Exceptional attention to detail and accuracy in data entry and customer interactions
Ability to multitask and prioritize effectively in a fast-paced work environment
Strong problem-solving abilities and a customer-first attitude
Preferred
Experience in the gloves manufacturing or industrial sector is a plus, but not required
Benefits
Health, dental, and vision insurance
Paid time off (PTO) and holidays
Career growth and advancement opportunities
Employee discounts on TS World gloves products
Friendly and collaborative work environment
Company
TS World Manufacturer Gloves LLC Wholesale
TS World Manufacturer Gloves was inaugurated in October 2020.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
TS World Manufacturer Gloves LLC Wholesale Safety
Chief Executive Officer'S Assistant
Company data provided by crunchbase