Aston Carter · 9 hours ago
Inside Sales Support Specialist
Rockaway, NJ
Full-time
Onsite
Mid Level
$58K/yr - $62K/yr
3+ years expAston Carter is a provider of corporate talent solutions, specializing in various professional domains. They are seeking an Inside Sales Support Specialist who will focus on advancing sales opportunities, enhancing customer satisfaction, and collaborating with Outside Sales to maximize revenue.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Partner with Outside Sales to maximize revenue and support all stages of the sales cycle
Proactively engage in presales support to improve the close rate by following up on funnel opportunities and leveraging internal resources
Conduct post-sale follow-up to ensure customer satisfaction, schedule necessary training, and promptly resolve any issues
Identify opportunities for accessory add-ons, cross-sell, and expand current product usage
Drive Plan renewals, maintaining a target of over 80% renewal closures
Maintain and enhance the customer and distributor database by capturing all incoming contacts and organizational details
Perform database hygiene, including detecting duplicates, merging records, and correcting updates
Log customer and field issues into the CRM for accurate visibility to support, engineering, and operations teams
Collaborate with Marketing to execute effective outreach campaigns that support sales outreach specialists
Monitor open tasks, opportunities, and customer needs to ensure nothing is overlooked
Engage customers with a helpful, empathetic, and solution-oriented approach
Qualification
Required
3+ years of experience in sales support
Proficiency in CRM platforms, with a preference for SugarCRM
Strong organizational and follow-up skills with the ability to ensure nothing falls through the cracks
Technical aptitude with knowledge in IP addressing, Cat6, PoE, fiber optics, switches, routers, WiFi, and cloud concepts
Proficient in Microsoft Office, including Outlook, Excel, and PowerPoint
Preferred
3+ years in technical sales
Experience with LinkedIn and social media research for customer and distributor mapping
Natural conversationalist who builds rapport easily
Problem-solving mindset with a genuine desire to help customers succeed
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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