Pomeroy · 11 hours ago
Desktop Support Technician
Greensboro, NC
Contract
Onsite
Entry Level
$0/hr - $28/hr
2+ years expPomeroy is seeking a Desktop Support Technician to provide onsite end-user support in a corporate environment. This hands-on, customer-facing role involves troubleshooting and resolving issues with desktops, laptops, and mobile devices while ensuring high levels of user satisfaction.
Consulting
Responsibilities
Provide onsite desktop and end-user support, including PC troubleshooting and break/fix activities
Perform service requests including adds, moves, and changes (IMACD) within defined SLAs
Deliver onsite field support for installation, servicing, and repair of systems and equipment
Troubleshoot hardware issues on desktops, laptops, mobile devices (phones/tablets), and peripherals
Resolve software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive , and other corporate applications
Support Microsoft patches, corporate software deployments, and Group Policy–related issues
Build, reimage, and upgrade corporate-issued PCs as needed to restore end-user productivity
Diagnose and troubleshoot LAN/WAN connectivity issues , including TCP/IP, VPN, wireless, and secure access technologies
Provide clear verbal and written communication to end users and IT teams regarding incident status and resolution
Document incidents, solutions, and resolutions accurately in ticketing systems (English required)
Assist with inventory management and asset tracking
Demonstrate strong customer service skills with users at all levels of the organization
Qualification
Required
2–3 years of experience providing desktop support or end-user IT support in a corporate environment
Strong knowledge of Windows operating systems and Microsoft Office applications
Hands-on experience with PC imaging, reimaging, and hardware replacement
Working knowledge of networking fundamentals (LAN/WAN, TCP/IP, VPN, wireless)
Excellent written and verbal communication skills in English
Ability to explain technical concepts to both technical and non-technical users
Strong customer service mindset with active and empathetic listening skills
Preferred
Experience supporting enterprise desktop environments at scale
Familiarity with corporate ticketing and asset management systems
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase