IMG (International Medical Group) · 22 hours ago
Office Clerk
Indianapolis, IN
Full-time
Hybrid
Entry Level
1+ years expIMG (International Medical Group) is one of the world's top International Medical Insurance companies, dedicated to providing peace of mind for travelers. The Office Clerk, referred to internally as a Support Specialist, is responsible for delivering excellent service and support to insurance producers and customers, handling inquiries related to policy administration and ensuring accurate processing of insurance documents.
Property & Casualty InsuranceInsurance
Responsibilities
Support customer and producer engagement by responding to inquiries, provide timely and effective solutions
Process Group and Individual coverage including new enrollments, renewals, policy reinstatement and changes
Process cancellations and terminations for group products, and refund premium, if applicable
Review error reports to make immediate corrections in the system and analyze the root cause with the support of IT to avoid future errors
Issue certificate of coverage/Prior Coverage/1094-95/Student certification letters upon request
Ensures the accuracy and completeness of insurance policies and applications – identifying missing information and alerting the appropriate parties
Read insurance policy documentation to understand coverage level, identify duplicate coverage, etc
Providing electronic fulfillment kits that contain designated insurance documents upon request
Work with the Premium Accounting team on transactions that impact premium, which may include creating an invoice and receipts, calculating premiums and inputting corrections in the system
Assist with questions around enrollments, renewals and plan information via phone or email
Provide support for the Mail Operations team
Maintain confidentiality and adhere to HIPAA regulations
Other duties and projects as needed
Qualification
Required
High School Diploma or GED
1-2 years of experience in a data entry or related role
Ability to read and understand multiple insurance program rules and procedures and act on the rules appropriately
Attention to detail, with the ability to quickly learn new processes, procedures and systems
Data entry skills with ability to enter data quickly and accurately
Demonstrated proficiency with Microsoft Office (e.g. Excel, Word, and Outlook)
Excellent interpersonal, verbal and written communication skills
Preferred
Previous work experience in healthcare or insurance operations
Investigative nature who likes problem solving
High attention to detail
Self-motivated individual with proven ability to maintain positive attitude while working in a fast-paced environment and can work with minimal supervision
Ability to manage your time appropriately with impending priorities/escalations
Benefits
Comprehensive Benefits package including Medical/RX/Dental/Vision Insurance
401k Plan with company match
Paid Time Off and Company Paid Holidays
On-Site Fitness Center
Free Downtown Employee Parking
Casual Dress Environment
Tuition Reimbursement Plan
Company
IMG (International Medical Group)
IMG, a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-26Acquired
Leadership Team
Will Nihan
Chief Executive Officer
Justin M. Poehler
Chief Commercial Officer
Recent News
Life Insurance International
2025-12-25
Canada NewsWire
2025-11-04
2025-10-31
Company data provided by crunchbase