Homecourt Hospitality Management · 3 hours ago
Front Desk Clerk
Charleston, SC
Full-time
Onsite
New Grad, Entry LevelHomecourt Hospitality Management is seeking a motivated and customer-service oriented Front Desk Clerk. In this role, you will be the first point of contact for guests, responsible for providing exceptional customer service, checking guests in, answering phones, and managing reservations.
Hospitality
Responsibilities
Greet visitors and provide them with superior customer service
Answer incoming calls and take messages
Maintain a neat and organized front desk area
Schedule appointments for customers
Collect payments from customers
Issue visitor passes and maintain visitor log
Update customer information in the system
Assist in answering customers’ inquiries
Provide general administrative and clerical support
Monitor office supplies and order new items
Ensure compliance with all applicable regulations and laws
Assist with other duties as assigned
Provide excellent customer service to all guests
Greet guests in a friendly and professional manner
Register guests and assign rooms
Answer inquiries regarding hotel services and registration procedures
Handle cash, credit, or debit card transactions with accuracy
Sort, organize, and distribute mail, messages, and packages
Answer incoming calls and direct them to the appropriate departments
Keep records of room availability, rates, and occupied rooms
Maintain the cleanliness of the lobby area and front desk
Balance the daily transactions and complete the daily reports
Ensure the accuracy of guest bills and provide customer service during check-out
Perform other duties as assigned
Qualification
Required
Provide excellent customer service to all guests
Greet guests in a friendly and professional manner
Register guests and assign rooms
Answer inquiries regarding hotel services and registration procedures
Handle cash, credit, or debit card transactions with accuracy
Sort, organize, and distribute mail, messages, and packages
Answer incoming calls and direct them to the appropriate departments
Keep records of room availability, rates, and occupied rooms
Maintain the cleanliness of the lobby area and front desk
Balance the daily transactions and complete the daily reports
Ensure the accuracy of guest bills and provide customer service during check-out
Perform other duties as assigned
Company
Homecourt Hospitality Management
At Homecourt we focus exclusively on Hospitality.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase