Planet Pharma · 2 days ago
Field Service Technician
Atlanta Metro
Contract
Onsite
Entry, Mid Level
$50/hr - $56/hr
2+ years expPlanet Pharma is seeking a Field Service Technician to provide on-site equipment service for Radiology equipment. The role involves preventive maintenance, emergency service, and installation support, while ensuring high levels of customer satisfaction and achieving business objectives.
BiotechnologyHealthcarePharmaceuticalHealth Care
Hiring Manager
Katarina Cruz
Responsibilities
Perform preventive maintenance, repairs, and installations at end user customer sites using approved procedures and documentation
Utilize resources and self-knowledge to effectively troubleshoot and repair technically complex equipment
Responsible for organizing daily work schedule and coordinating with territory teammates to ensure efficient operations
Maintain mobile inventory. Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for refurbishment/replenishment
Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end-user customers, purchasing agents and asset managers to help finalize sales
Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities
Complete work orders accurately to ensure customer billing aligns with company policies
Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory
Ensure all proprietary information is safe guarded from non-personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc
Qualification
Required
Candidates with equivalent military training in areas such as electronics, aviation, IT, computer science with 2 years of applicable experience or high school diploma/GED with training (including certifications) in areas listed with 3 years of applicable experience
Required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment
Demonstrated ability to work in a fast-paced self-directed environment with proven ability to prioritize, schedule, and organize own work activities
Strong verbal and written competencies
Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software
Ability to travel within assigned territory (up to 70%) locally and regionally (including some overnight and extended time periods depending on territory assignment and training requirements)
Willing to work flexible hours, which may include evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule
Physical requirements: able to lift and/or push over 50 pounds, able to stand and walk for extended periods of time and able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time
Must hold a current, valid, and unrestricted driver's license
Preferred
Associates degree is preferred in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline
Prior work experience in hospital setting and/or in a customer facing service role is highly preferred
Company
Planet Pharma
Planet Pharma is a pharmaceuticals company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cynthia Lewis
Senior Executive Recruiter, Life Sciences - PPG Advisory Partners
Emma Morris
President, PPG Advisory Partners
Company data provided by crunchbase