eNcloud Services LLC · 9 hours ago
Salesforce Technical Architect (Sales, Service & Data Cloud)
Los Angeles, CA
Contract
Onsite
Senior Level, Lead/Staff
8+ years expeNcloud Services LLC is seeking a Salesforce Technical Architect to lead the design and implementation of scalable and secure Salesforce solutions across Sales Cloud, Service Cloud, and Data Cloud. The role involves architecting end-to-end solutions, optimizing omnichannel routing, and providing technical leadership while ensuring compliance with best practices and security standards.
Information Technology & Services
Responsibilities
Architect and deliver end-to-end Salesforce solutions across Sales Cloud and Service Cloud
Design and implement Salesforce Data Cloud architectures including:
Data ingestion from multiple sources
Data modeling, harmonization, and identity resolution
Real-time and batch data processing
Build and operationalize RAG (Retrieval-Augmented Generation) solutions using Salesforce Data Cloud and Einstein capabilities
Design and develop AI-powered chat and automation solutions using:
Agentforce
Einstein Bots
Data Cloud–driven contextual responses
Configure and optimize Omnichannel routing , queues, skills-based routing, and escalation frameworks in Service Cloud
Lead design of case management, CTI, digital channels , and customer support workflows
Define Salesforce integration patterns , security models, and performance best practices
Provide technical leadership, code reviews, and architecture governance across teams
Collaborate with business stakeholders to translate requirements into scalable technical designs
Support DevOps, CI/CD, release management , and environment strategies
Ensure compliance with Salesforce best practices, data privacy, and security standards
Qualification
Required
8–12+ years of Salesforce experience, including Technical Architect or Lead Architect roles
Strong hands-on expertise with Sales Cloud & Service Cloud
Salesforce Data Cloud
Proven experience in data ingestion pipelines and data modeling in Data Cloud
Building RAG-based AI workflows
Contextual AI solutions using enterprise data
Deep hands-on knowledge of Agentforce
Einstein Bots
AI-driven conversational experiences
Strong experience configuring Omnichannel routing
Skills-based routing, queues, and escalations
Proficiency in Apex, Lightning Web Components (LWC)
SOQL, APIs, and integration frameworks
Strong understanding of Salesforce security, sharing models, and governance
Preferred
Salesforce certifications: Technical Architect (CTA) – preferred
Integration Architecture Designer / Data Architecture Designer
Experience with Generative AI, prompt engineering, and AI governance in Salesforce
Exposure to Contact Center integrations (CTI, Voice, Messaging)
Experience with Agile delivery models and global implementations
Company
eNcloud Services LLC
Professional Services and Management
51-200 employees
H1B Sponsorship
eNcloud Services LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (41)
2023 (52)
2022 (68)
2021 (26)
2020 (22)
Funding
Current Stage
Growth StageLeadership Team
Chandra Sekhar Nallam
Founder, President, CEO
Company data provided by crunchbase