The Davey Tree Expert Company · 1 day ago
Application Support Analyst
United States
Full-time
Remote
Mid Level
$75K/yr - $80K/yr
3+ years expThe Davey Tree Expert Company is one of the largest employee-owned companies in the nation, focusing on horticultural and environmental services. They are seeking a dedicated Application Support Analyst to ensure the smooth operation of software applications, troubleshoot technical issues, and provide training and support to end-users.
SustainabilityConsultingEnvironmental ConsultingManagement Consulting
Responsibilities
Provide frontline support for software applications, promptly responding to user inquiries and technical issues via email, phone, or ticketing system for enterprise-level application systems
Research, diagnose and resolve application-related issues by conducting thorough analysis, identifying root causes, and implementing effective solutions for how to resolve an issue
Maintain comprehensive documentation of support processes, troubleshooting procedures, and resolutions to facilitate knowledge sharing and enhance team efficiency. Document actionable bugs and provide detailed reports to developers for resolution
Collaborate with development teams to conduct testing and quality assurance activities, ensuring that software updates and enhancements meet performance standards and user requirements. Follow best practices for change control of proposed solutions
Monitor application performance, system alerts, and error logs to proactively identify potential issues and implement preventive measures to optimize application stability and reliability
Provide training and guidance to end-users on application usage, features, and best practices to enhance their proficiency and maximize the value of the software
Coordinate releases by tracking all Jira tasks, validating required approvals, status and documentation, confirm that all code has been appropriately tested and documented; produce internal release compliance package, escalate any readiness gaps, lead release communications and stakeholder notifications
Collaborate with cross-functional teams, including developers, system analysts, and project and product managers, to address complex issues, prioritize tasks, and implement improvements to meet business objectives
Conduct thorough evaluations of existing system designs to identify gaps in current system functionalities and processes for new sites to be onboarded
Guide stakeholders on configuration and set up of new sites
Perform other related duties as assigned
Follow all company policies, procedures, and work rules
Qualification
Required
A minimum of 3 years of experience in application support, technical troubleshooting, or help desk support roles
Strong analytical and problem-solving skills with the ability to think critically and logically under pressure
Excellent technical troubleshooting skills
Exceptional customer focus and empathy
Ability to communicate effectively, both verbal and written, and be able to convey technical concepts to non-technical users. Must be able to interact professionally and confidently at all employee levels
Must be able to work in a fast-paced team-oriented collaborative environment with demonstrated ability to juggle and prioritize multiple, complex tasks and demands. Must be comfortable with ambiguity and able to forge direction
Capable of working independently with minimal supervision
Excellent planning, organizational, and time management skills
Comprehensive documentation skills
Competency in Microsoft applications including Word, Excel, Outlook and Teams
Preferred
SAP experience strongly preferred
Experience with UX (User Experience) design preferred
Benefits
Paid time off and paid holidays
Opportunities for advancement
401(k) retirement savings plan with a company match
Employee-owned company and discounted stock purchase options
Group health plan
Employee referral bonus program
Locations throughout US in major cities and desirable areas
Scholarship program for children of employees
Charitable matching gift program
All listed benefits available to eligible employees
Company
The Davey Tree Expert Company
The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental solutions for residential, utility, commercial and environmental partners across North America.
5001-10000 employees
H1B Sponsorship
The Davey Tree Expert Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (2)
2022 (2)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Joe Paul
Executive Vice President and Chief Financial Officer
Pat Covey
President and COO - US Operations
Recent News
2025-09-15
Business in Vancouver
2025-07-25
Landscape Management
2024-05-03
Company data provided by crunchbase