Massachusetts Property Insurance Underwriting Association · 1 day ago
Customer Service Representative I
Boston, MA
Full-time
Hybrid
New Grad, Entry Level
$53K/yr - $80K/yrMassachusetts Property Insurance Underwriting Association is looking for a Customer Service Representative to join our Underwriting Department. This role is responsible for providing assistance to agents and customers in obtaining property insurance and resolving underwriting problems, with final underwriting approval for policies within designated limits.
Non ProfitFinanceProperty & Casualty InsuranceAssociationFinancial ServicesInsuranceProperty Insurance
Responsibilities
Maintain understanding of policy (ISO Eligibility) MPIUA & RIJRA underwriting guidelines
Maintain basic knowledge of policy coverages including of policy endorsement coverage
Provision of same day insurance through the Association’s Immediate Coverage Program, via web, fax, mail, and in person at the front counter
Service of all MPIUA/RIJRA applicants and insureds through prompt, accurate courteous service ensuring the highest level of satisfaction. Maintain a favorable public relations image
Contribution to policy issuance through completion of applications and reception of premiums
Can approve applications and issue up to their assigned limit
Can decide on policy changes (endorsement requests) up to assigned policy limits
Maintenance of MPIUA/RIJRA underwriting workflow through expeditious and thorough resolution of customer problems
Review of property inspections to determine values and insurability, including the declination and amendment of coverage when necessary
Ability to process payments for immediate coverage binders issued at the front counter
Reviews replacement cost estimators completed by producer and inspector to confirm accuracy
Maintains daily telephone contact with insureds, brokers and agents pertaining to such things as the status of an application or reason for rejecting an application
Make decisions on phones on how to handle underwriting and payment matters
Interact with Underwriters to resolve more complex underwriting and payment issues
Advises producers of new products and procedures during phone inquiries ensuring proper roll out
Accurate keying of policy abstract through understanding of coding procedures
Approve insurance coverages within designated limits of authority
Coordination of workflow to ensure issuance of items in order of priority
Maintenance of weekly work condition reports
All other duties and projects as assigned
Qualification
Required
High school diploma/equivalency
Strong verbal and written communication skills
Ability to express ideas and concepts clearly
Willingness to work as part of a team
Strong analytical skills
High level of accuracy and attention to detail
Ability to work independently
Computer proficiency
Ability to maintain confidentiality
Preferred
Prior insurance experience
Knowledge of claims procedure
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Company
Massachusetts Property Insurance Underwriting Association
Massachusetts Property Insurance Underwriting Association is a residual market insurance association.
Founded in 1965
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Cantalupa
VP Chief Underwriting Officer
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