Wells Fargo · 16 hours ago
Systems Operations Senior Manager - Major Incident Management Command Center
Tempe, AZ
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
6+ years expWells Fargo is seeking an experienced hands-on Senior Operations Manager to join their Chief Technology Office and lead the private cloud operations team. This role involves managing a team of operations professionals, resolving incidents, collaborating with product teams, and ensuring production stability across enterprise platforms.
FinanceBankingFinTechPaymentsProperty & Casualty InsuranceFinancial ServicesInsurance
No H1B
Responsibilities
Manage, coach, and develop a team of operations managers/leads and experienced operations engineers in specialized domain areas, in roles with moderate complexity and risk responsible for enterprise platforms
Manage and resolve multiple incidents by identifying troubleshooting techniques to resolve it timely and facilitate with multiple teams and operations engineers, providing updates to leadership with progress and strategic solutions, and improving operations practices
Collaborate with, partner with and influence Product Managers/Engineers to drive user satisfaction, influence operations requirements and priorities in the product roadmap while being a solid advocate of agile and operations practices
Manage platform supporting/maintenance activities (Certificates, Patch/Upgrade, Document, etc.), call rotation with after hours support, perioding system reviews, business platform reviews, risk and compliance tasks, security and vulnerability management tasks, and technical process controls with reports
Manage and improve CI/CD practices, observability dashboards for platform delivery (TAS, REDIS etc.) tasks and taking decisions on technical changes/enhancements
Manage Production stability as key objective for all managed platforms and managing change & problems management tasks as per defined rules & guidelines
Interact directly with third party vendors and technology service providers. Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in platform operations
Hire, build and guide a culture of talent development to have the specialized platform operations experience and skills required to effectively support Private cloud platforms to meet business objectives, as well as conduct performance management for operations engineers
Qualification
Required
6+ years of Technology Operations experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of Management experience
5+ years of Platform Operations/Service Management technology experience includes Database and Middleware management, incident and change management for enterprise platforms
Preferred
Experience with one or more Cloud platforms: Pivotal Cloud Foundry (PCF)/Tanzu App Service (TAS), OpenShift Container Platform (OCP), Microsoft Azure
Experience managing enterprise cloud or non-cloud platforms (includes Database, Middleware areas), including upgrades, migrations, or system implementations and automated scripts/tools/libraries
Demonstrated hands on abilities on modern platforms - ex. private/public cloud, CaaS/IaaS/PaaS/SaaS platforms/services, etc
Strong technical and operations background supporting large scale platforms/systems
Improving operations practices by collaborating with product and engineering team
Manage platform vendors for support, security, product roadmaps and other areas
Meet SLA and SLOs of Operations metrics and improving production stability metrics. Used Incident resolution and Agile methods to drive team efficiencies and continual delivery outcomes to stakeholders
Build diverse teams to tackle multiple incidents and improve mean-time-to-resolve incidents
Ability to listen well and internalize the best ideas from across the global organization while setting a vision that everyone is excited to get behind
Thrive in a collaborative environment involving different stakeholders
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-02-09
2026-02-07
2026-02-06
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