Encore Boston Harbor · 16 hours ago
Assistant Shift Manager - Slot Administration
Everett, MA
Full-time
Onsite
Mid Level
$70K/yr - $75K/yr
3+ years expEncore Boston Harbor is a premier gaming and entertainment destination located in Everett, Massachusetts. The Assistant Shift Manager – Slots will oversee daily operations of the Slot Department, ensuring compliance with gaming regulations and enhancing guest and team member satisfaction.
HospitalityTravelGamingGamblingHotelResorts
Responsibilities
Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied
Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success
Assists in the management of day to day activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports
Assists in the management and the performance of team members under his/her area of responsibility
Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced
Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction
Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication
Assists in the hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment
Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success
Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand
Responsible for supervising slot operations staff
Assists with the slot moves, modifications, upgrades and installations with vendors, regulatory agencies and support areas
Upholds service standards for the Slots Department
Protects company assets at all times
Works with safety as a priority, and follows department and company safety standards
Maintains relevant knowledge of industry through continuing education and training
Performs any other job-related duties as assigned
Qualification
Required
21 years of age or above
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission
High school degree or equivalent required
Minimum 3 years of casino or slots experience, 1 year in a leadership role required
Requires general computer skills, basic knowledge of Microsoft Office required
Candidate must have experience with planning and project management
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
Ability to respond to common inquiries from other employees or guests
Fluency in English
Ability to write detailed instructions and correspondence
Ability to effectively present information in one-on-one and group situations
Ability to compute basic mathematical calculations
Ability to decipher various reports and create and maintain reports upon request
Ability to define problems, collect data, establish facts, and draw valid conclusions
The employee is regularly required to talk and hear
The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls
The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking
Reliable, consistent, and punctual attendance is required
Preferred
Bachelor's Degree in a related field or equivalent experience preferred
Second language a plus
Company
Encore Boston Harbor
Encore Boston Harbor is a hospitality company that provides gaming, gambling, and accommodations.
1001-5000 employees
H1B Sponsorship
Encore Boston Harbor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
John Santon
Chief Financial Officer
Company data provided by crunchbase