TheKey · 5 hours ago
Customer Success Manager
Raleigh, NC
Full-time
Hybrid
Mid LevelTheKey Home Care has over 24 years of experience in providing exceptional home care services. The Client Success Manager will be responsible for ensuring client satisfaction, building lasting relationships with customers, and managing retention strategies while enhancing the customer experience.
Elder CareHealth CareHome ServicesNursing and Residential Care
Responsibilities
Ensuring client satisfaction
Building lasting relationships with customers
Managing retention strategies
Addressing client inquiries
Identifying solutions to enhance the customer experience
Analyzing client feedback to improve services
Collaborating with internal teams to meet client needs effectively
Qualification
Required
Strong skills in Customer Satisfaction and Customer Service
Proven ability in Relationship Building and Customer Retention
Demonstrated Analytical Skills to assess client needs and propose solutions
Excellent communication and interpersonal skills
Ability to work effectively in a hybrid work environment
Track record of problem-solving and conflict resolution
Preferred
Experience in the home care industry is a plus
Bachelor's degree in Business, Social Work, or related field is preferred
Company
TheKey
TheKey is a home healthcare service provider company.
Founded in 2002
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lily Sarafan
Chair
Megan Heinen Mobley
Head of Consumer Marketing
Recent News
2026-02-04
Behavioral Health Business
2025-12-06
Behavioral Health Business
2025-11-15
Company data provided by crunchbase