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Associate Director, IT End User Services and Infrastructure jobs in United States
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Editas Medicine · 23 hours ago

Associate Director, IT End User Services and Infrastructure

Editas Medicine is pioneering the possible by translating CRISPR gene editing into transformative medicines. The Associate Director of End User Services & Infrastructure plays a leadership role in enhancing the digital workplace experience and ensuring reliable IT operations while managing outsourced services and optimizing end-user productivity.
BiotechnologyHealthcareLife ScienceGeneticsHealth CareMedical
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Support the Head of IT in driving the IT vision, strategy, and multi-year roadmap by ensuring alignment with business priorities and organizational growth, managing end-user services, supporting internal systems, and providing network and infrastructure oversight while driving operational efficiency and innovation
Provide IT direction for digital workplace services, end user support, and core infrastructure functions
Contribute to IT budget planning and management, ensuring financial stewardship, cost optimization, and alignment with long term organizational goals
Build strong partnerships with business leaders to ensure IT services and solutions meet evolving organizational needs
Lead and direct Managed Service Provider (MSP) operations, including global end user support, 24x7x365 service desk operations, onsite support, remote services, and service deployment
Mentor and guide IT personnel, fostering a culture of innovation, accountability, and high performance while ensuring MSPs deliver exceptional service and quality to end users
Manage IT infrastructure planning and execution, including support models, conference room technology, and hardware/software procurement
Define and implement hardware standards for laptops, lab desktops (R&D and GxP), mobile devices, and conference room systems to ensure a consistent, high quality end-user experience
Drive enterprise application deliverables, partnering with business stakeholders to identify needs and implement solutions that enhance productivity and operational efficiency
Ensure seamless integration and interoperability across business systems
Manage corporate collaboration platforms, business intelligence tools, and reporting systems
Support the Head of IT in driving the enterprise-wide infrastructure roadmap, including global network operations, cloud services, security, and data architecture, ensuring scalability, resilience, and optimal performance
Assist with cloud infrastructure (AWS and Azure), network operations, and account/security administration
Provide field support for remote users, ensuring secure and reliable access to company systems
Lead employee onboarding and offboarding processes, ensuring compliance with security and access policies
Assist in the development and maintenance of IT service management processes, including incident management, change control, and asset management
Manage IT support for laboratory environments, ensuring compliance with regulatory requirements and operational best practices
Develop, implement, and maintain IT policies, procedures, and plans related to data centers, desktops, infrastructure, and security while ensuring they are aligned with industry standards and in compliance with SOX, FDA, and GxP requirements
Implement vendor management practices that strengthen partnerships, optimize performance, and enhance IT capabilities while ensuring cost management
Participate in contract negotiations, service level agreements (SLAs), and managed service engagements with IT vendors
Continuously evaluate and optimize vendor solutions to ensure cost effectiveness, scalability, and alignment with organizational needs

Qualification

IT leadershipIT infrastructureCloud platformsIT governanceVendor managementEnterprise applicationsService deliveryStakeholder managementLeadership skillsCommunication skills

Required

Bachelor's degree in Information Technology, Computer Science, or a related field required; MBA or advanced degree strongly preferred
10+ years of experience in IT leadership roles, preferably within biotechnology, pharmaceutical, or life sciences industries, with a proven ability to manage complex IT functions in a highly regulated environment
Extensive experience with IT infrastructure (Meraki), cloud platforms (Azure, AWS), and enterprise applications (M365, Okta, Freshservice, Zoom)
Strong knowledge of IT governance, compliance frameworks (SOX, GxP, NIST, ISO 27001, GDPR), and risk management principles
Proven track record of managing IT operations, service delivery, and vendor relationships
Experience managing IT for lab and remote work environments
Ability to work in a fast-paced, evolving environment
Travel as required to Editas facilities and vendor locations

Preferred

Strong tactical and analytical skills with the ability to align IT initiatives with business objectives
Excellent leadership, communication, and stakeholder management skills

Benefits

Blue Cross Blue Shield PPO Medical Plan
Company-funded Health Savings Account
Dental and Vision Insurance
Life and Disability Insurance
Dependent Care Account
Tuition Reimbursement
401(k) plan with company match
Employee Stock Purchase Plan
Employee Assistance Plan
Wellness Programs
Flexible Paid Time Off policy

Company

Editas Medicine

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Editas Medicine is a clinical-stage genome editing company that develops genomic medicines for serious diseases.

H1B Sponsorship

Editas Medicine has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (19)
2023 (5)
2022 (8)
2021 (9)
2020 (16)

Funding

Current Stage
Public Company
Total Funding
$931.6M
Key Investors
Boris NikolicJuno TherapeuticsFlagship Pioneering,Polaris Partners,Third Rock Ventures
2023-06-14Post Ipo Equity· $125M
2021-01-21Post Ipo Equity· $231M
2020-06-23Post Ipo Equity· $215.6M

Leadership Team

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Gilmore O'Neill
CEO
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Charlene Stern
Executive Vice President & General Counsel
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Company data provided by crunchbase