System One · 8 hours ago
Documentation Specialist
Merrifield, VA
Contract
Hybrid
Senior LevelSystem One is a leader in delivering outsourced services and workforce solutions across North America. They are seeking a Documentation Specialist to support clients by researching operational processes, developing and maintaining technical and non-technical reference materials, and participating in infrastructure upgrades and software implementations.
Staffing Agency
Responsibilities
Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Collaborate with project team members to ensure alignment with departmental efforts
Lead conduction of research and preparation of reference material
Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support
Ensure effective management of projects from inception through implementation
Identify, communicate and resolve technical, tactical and operational project issues and risks
Interview business owners to determine task objectives, requirements and needs including complex intranet resources
Maintain documentation library to ensure currency of processes
Make recommendations on content requirements for search engine optimization (SEO) based on member experience, competitive research, and subject matter expertise
Participate on cross-functional training team to establish and maintain a community of practice
Provide training to end user in the use of electronic manuals and reference material
Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps
Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
Administer and Develop eNet content
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results - Lead
Ensure clear, concise and effective communication of material
Interact with various sub-teams to determine user requirements and specifications
Lead, guide and mentor less experienced staff
Manage client expectations up to and including all executive level leader
Recommend strategy for communications
Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Write online reference material, instructions and communications
Act as supervisor/manager in the incumbent's absence
Perform other duties as assigned
Qualification
Required
Ability to compile, organize and present information clearly and concisely
Experience in providing support and involvement in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support
Extensive experience in composing correspondence that adheres to grammar and client's writing style and standards
Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
Extensive experience in researching, compiling, and documenting data, business processes, and workflow
Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects
Significant experience in work which displays increasing levels of responsibility and/or authority
Significant experience in working with all levels of staff, management, stakeholders, vendors
Advanced knowledge of change management principles and practices
Expert knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
Advanced leading or managing multiple technical projects/tasks/teams
Advanced skill analyzing and organizing problems or work processes for technical solutions
Advanced skill identifying and analyzing business requirements and recommending solutions
Expert skill capturing and translating processes and requirements into easily understood terms
Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Expert skill researching and analyzing data, processes and trends
Preferred
Working knowledge of Microsoft project and project management tools
Basic skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Bachelor's Degree in Communication Studies or the equivalent combination of training, education, and Experience
Benefits
Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans
Participation in a 401(k) plan
Company
System One
System One is a professional staffing firms.
Founded in 2008
5001-10000 employees
H1B Sponsorship
System One has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (9)
2022 (10)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$301.8MKey Investors
TruistOaktree Capital ManagementProspect Capital Corporation
2021-01-28Debt Financing· $290M
2020-12-08Private Equity
2016-09-20Acquired
Leadership Team
Troy Gregory
Chief Executive Officer
Dan Moran
Chief Financial Officer
Recent News
2026-01-06
Company data provided by crunchbase