TYM North America · 17 hours ago
Technical Service Representative I
Rome, GA
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $21/hrTYM North America is seeking a Technical Service Representative Level 1 to provide technical support and ensure customer satisfaction. The role involves assisting customers and dealers with technical inquiries, troubleshooting issues, and maintaining accurate documentation of interactions and resolutions.
Machinery
Responsibilities
Respond to inquiries from customers and dealers regarding product operation, troubleshooting, and maintenance
Diagnose technical issues based on customer descriptions and service history
Communicate effectively with customers through phone, email, or in-person visits, ensuring timely responses and solutions
Provide clear and concise information to help customers understand technical problems and their resolutions
Maintain accurate records of customer interactions, issues raised, and resolutions provided
Document recurring problems and customer feedback for future reference and analysis
Occasionally visit customer sites to provide on-site support for complex issues that cannot be resolved remotely
Assist in the installation, setup, or calibration of tractor products when necessary
Provide training and guidance to customers and service personnel on proper usage, maintenance, and troubleshooting of tractors
Develop and distribute user guides, manuals, and technical documents to support customer education
Work closely with engineering and product management teams to relay customer feedback and technical issues
Collaborate with parts and logistics teams to ensure timely availability of replacement parts for service
Identify trends in customer inquiries and technical issues, and work to develop solutions or improvements
Stay updated on industry trends, new products, and technological advancements to enhance support capabilities
Qualification
Required
Strong technical knowledge of agricultural machinery, particularly tractors and their components
Excellent communication and interpersonal skills for effective customer interaction
Problem-solving abilities to diagnose and resolve technical issues efficiently
Experience in customer service or technical support roles, preferably in the agricultural or construction sectors
Ability to work independently and as part of a team
Company
TYM North America
TYM North America is the North American distribution arm of Tong Yang Moolsan, the largest South Korean manufacturer of agricultural tractors.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase