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Customer Support Representative jobs in United States
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Confidencial.io · 20 hours ago

Customer Support Representative

positionMiami, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$48K/yr - $58K/yr
Elite Impact Associates is a company that champions AT&T’s cutting-edge solutions in the Miami Lakes area. As a Customer Support Representative, you will manage accounts, act as a primary point of contact for customer inquiries, and educate customers on AT&T's telecom solutions while ensuring customer satisfaction and retention.
SoftwareInformation Technology

Responsibilities

Manage new and existing AT&T accounts for customers
Act as a primary point of contact and trusted partner for customer inquiries
Educate customers on AT&T's cutting-edge telecom solutions and services
Identify customer needs and recommend appropriate AT&T products and solutions as a Customer Support Representative
Resolve customer issues and problems efficiently and effectively
Ensure customer satisfaction and retention
Stay informed about new AT&T offerings and industry trends
Collaborate with fellow Customer Support Representatives and internal teams to deliver seamless customer experiences

Qualification

Customer account managementSales experienceCommunication skillsProblem-solvingMultitaskingAdaptability to rejectionTeam collaboration

Required

A high school diploma or GED is mandatory for all Customer Support Representatives
Excellent communication and people skills
Well-organized and can multitask effectively under pressure
Highly competitive and driven to hit weekly and monthly sales goals
Accepts rejection with grace and class
Reliable transportation is a huge advantage

Preferred

Previous experience in sales or account management

Benefits

Training and mentorship from industry vets
Discounts on selected AT&T offerings
Supportive and collaborative team environment
Networking and travel opportunities

Company

Confidencial.io

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Confidencial's patented technology, originally developed under DARPA—an entity of the U.S.
dateFounded in 2021
location
Menlo Park, California, USA
people-size11-50 employees
web-link
https://www.confidencial.io

Funding

Current Stage
Early Stage
Total Funding
unknown
2021-04-01Pre Seed

Leadership Team

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Stewart Walchli
Chief Executive Officer
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Karim Eldefrawy
Co-Founder & CTO
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Recent News

CyberSecurity Breakthrough
Confidencial Wins “Encryption Innovation Award” in 9th Annual CyberSecurity Breakthrough Awards Program
2025-10-10
PR Newswire
Confidencial.io Plans to Unveil Early Preview of Unified AI Data Governance Solution to Protect Sensitive Information and Accelerate AI Readiness at RSAC
2025-04-21
PR Newswire
Beyond Discovery: Confidencial's Cloud Protector Sets A New Standard For Identifying, Managing, and Protecting Sensitive Unstructured Data
2025-03-12
Company data provided by crunchbase