Virginia Commonwealth University · 8 hours ago
Telecommunications Voice Program Manager
Richmond, VA
Full-time
Hybrid
Mid, Senior Level
$89K/yr - $178K/yrVirginia Commonwealth University is seeking a dynamic Telecom Voice Program Manager to help lead and evolve the university’s voice telecommunications ecosystem. This role drives strategic planning, oversees critical voice infrastructure, and partners closely with campus stakeholders to deliver reliable, modern, and forward-looking telecom solutions.
Higher EducationLife ScienceUniversities
Responsibilities
The Voice Telecom Program Manager provides strategic leadership, program oversight and cross-functional coordination for the university and health system’s enterprise voice and contact center services
The role is responsible for leading enterprise-wide voice telecommunications initiatives and project management efforts, ensuring cohesive alignment with organizational objectives, technology standards, and operational requirements across academic, administrative, and clinical environments
The position also oversees the integration of voice services with enterprise applications through platform APIs to support automation, optimization and data-driven improvements
The Program Manager partners closely with engineering, project management, departmental stakeholders, vendors and leadership to align voice services with institutional goals, manage complex modernization initiatives, and maintain a cohesive, future-ready communications environment
The Program Manager serves as the direct manager for the Telecom Voice Project Manager, Telecom Voice Innovation Senior Analyst and Telecom Voice Applications Coordinator
This includes providing day-to-day leadership, setting priorities, managing performance, supporting professional development, and ensuring alignment of their work with the overall voice modernization roadmap and operational strategy
Qualification
Required
Extensive experience leading complex technology programs, with a strong focus on telecommunications, cloud voice platforms, PBX modernization, SIP services and contact center technologies
Demonstrated ability to develop and manage multi-year roadmaps, prioritize competing initiatives and align program direction with institutional goals across both university and health system environments
Proven success leading cross-functional teams that include engineering, networking, operations, security, business units and external partners through large-scale technology transitions
Strong strategic planning skills, with the ability to translate organizational needs into program objectives, service improvements and actionable implementation plans
Experience overseeing vendor and carrier relationships at a program level, including performance management, escalations and evaluation of long term platform options
Exceptional communication skills, with the ability to convey complex technical and programmatic information clearly to leadership, governance groups and non-technical stakeholders
Demonstrated ability to manage program level reporting, service performance metrics, budget tracking and executive summaries
Proven ability to navigate ambiguity, build consensus and influence decision making across diverse stakeholders
Strong analytical and problem solving skills, with the ability to identify risks, assess impacts, and guide teams toward effective mitigation strategies
Ability and willingness to work flexible hours based on business needs and to support occasional on-site meetings, customer engagements and/or attend professional development opportunities
Demonstrated ability to evaluate emerging technologies and recommend strategic investments that improve service reliability, user experience and operational efficiency
College degree in telecommunications, information technology or a related field; or an equivalent combination of education, training and relevant experience
Exhibit proficiency in the use of technology tools for program management, documentation, communication, schedule and coordinate meetings, and data analysis
Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU
Preferred
Experience leading telecommunications or unified communications programs in a university, hospital environment or similarly complex enterprise environment
Advanced knowledge of cloud voice architecture, unified communications platforms, SIP trunking technologies and voice related integrations for healthcare applications (e.g.,Spok, Ascom, Epic)
Experience with CCaaS platforms such as NICE, Five9 or similar enterprise contact center solutions
Familiarity with API-driven integrations between voice platforms and enterprise applications, including workflow automation and event driven communications services
Experience overseeing the development of process documentation and standard operating procedures to ensure accuracy and consistency
Benefits
Comprehensive health benefits
Paid annual and holiday leave granted up front
Generous tuition benefit
Retirement planning and savings options
Tax-deferred annuity and cash match programs
Employee discounts
Well-being resources
Abundant opportunities for career development and advancement
Company
Virginia Commonwealth University
Virginia Commonwealth University.
Founded in 1838
10001+ employees
H1B Sponsorship
Virginia Commonwealth University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (85)
2023 (71)
2022 (94)
2021 (77)
2020 (60)
Funding
Current Stage
Late StageTotal Funding
$7.48MKey Investors
Virginia Innovation Partnership CorporationUnited States-Japan Foundation
2025-01-15Grant· $0.1M
2024-03-12Grant· $0.08M
2024-02-01Grant· $0.07M
Leadership Team
Karol Kain Gray
Senior VP and CFO
Andrea Ferreira-Gonzalez
Professor
Recent News
The Virginian-Pilot
2025-12-05
2025-11-01
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