CBIZ · 7 hours ago
Document Management System (DMS) Administrator
Cleveland, OH
Full-time
Onsite
Mid Level
3+ years expCBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. They are seeking a skilled Document Management System (DMS) Administrator to manage and support on-premise environments, ensuring system reliability, security, and workflow automation.
Bookkeeping and PayrollManagement ConsultingProfessional ServicesSmall and Medium Businesses
Responsibilities
Manage, maintain, and administer the on-premise Document Management System (preferably DocuWare)
Perform system configuration, upgrades, patching, and performance monitoring
Maintain user accounts, permissions, roles, and security policies across the DMS
Monitor system health and proactively resolve performance or capacity issues
Design, configure, and optimize automated workflows, document indexing, and routing rules
Ability to gather requirements, design effective solutions, troubleshoot across multiple system layers
Implement automated retention policies and document lifecycle rules
Manage integrations between the DMS and other enterprise systems (ERP, CRM, HRIS, email, etc.) as needed
Provide Level 2/3 technical support for DMS issues, troubleshooting, and root-cause analysis
Coordinate with vendors or internal dev teams for customizations or advanced issues
Leverage basic SQL to perform data selects and joins, configure and schedule stored procedures, manipulate data fields, manage database tables and views, and perform database indexing to maintain performance
Ensure compliance with document retention policies, audit requirements, and regulatory standards (HIPAA, SOC, GDPR, etc., as applicable)
Maintain system backup schedules and disaster recovery readiness for the DMS
Implement and monitor security controls, including access rights and document-level protections
Create and maintain system documentation, SOPs, workflow charts, and configuration records
Train employees in DMS usage, best practices, and new features
Support change management and adoption of DMS enhancements
Qualification
Required
College Degree or equivalent
3 years related experience
Ability to lead and coordinate the team activities of others
Proficient use of applicable technology
Ability to execute and draft technical instructions and guidelines
Ability to document daily activities and system functions
Able to work in a team environment
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
Ability to travel as required by business and on-call availability
Preferred
DocuWare Administrator or Specialist certifications
Familiarity with ITIL practices, ticketing systems, and incident/change management
Background supporting high-volume document capture, scanning, and OCR technologies
Understanding of scripting, or automation tools
Intermediate SQL skills, including stored procedures, joins, and database management
Ability to analyze and manipulate configuration files for server optimization
Ability to work independently and with cross-functional teams
Excellent analytical and troubleshooting abilities
Strong communication and documentation skills
Detail-oriented mindset with focus on system reliability and data integrity
Company
CBIZ
CBIZ through its subsidiaries, provides professional business services primarily to small and medium-sized businesses, individuals,
10001+ employees
H1B Sponsorship
CBIZ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-06-04Acquired
1995-05-05IPO
Leadership Team
Brad Lakhia
Senior Vice President & Chief Financial Officer
W
Ware H. Grove
SVP & CFO
Recent News
Twin Cities Business
2026-02-07
2026-01-22
2025-12-18
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