FanDuel · 14 hours ago
Operational Excellence Analyst
Atlanta, GA
Full-time
Onsite
New Grad, Entry Level
$73K/yr - $91K/yrFanDuel is the premier mobile gaming company in the United States and Canada. As an Analyst on the Operational Excellence team, you will support the planning, analysis, and improvement of key operational processes, contributing to the team’s mission of building a resilient, high-performing operational engine.
GamingSportsFantasy Sports
No H1B
Responsibilities
Support process deep dives by mapping current-state workflows, identifying inefficiencies or gaps, and assisting in the design of future-state flows using visual modeling tools or structured documentation
Contribute to the planning and execution of readiness playbooks for tentpole events, major launches, or product changes, ensuring Ops teams are set up for success
Create and maintain clear process documentation, decision logs, readiness plans, and escalation paths to ensure transparency and traceability
Surface and propose mitigation strategies for operational risks, pain points, and customer-impacting issues through internal feedback loops, data exploration, and process walk-throughs
Collect and analyze performance data to identify bottlenecks, support business cases, or validate improvement opportunities with the goal to always represent and improve the customer experience
Participate in assessments of operational tools or processes, identifying inefficiencies or workarounds, and supporting small-scale optimizations or automation efforts
Work with partners across Product, Engineering, Customer Operations, Commercial, Legal and Strategy to ensure accurate process translation, clear requirements, and aligned execution
Support preparation and follow-ups for working sessions, stand-ups, or readiness forums by documenting outcomes and next steps
Partner with Sr. Analysts and Managers to deepen your skills in process architecture, root cause analysis, and operational storytelling
Qualification
Required
Expected completion of degree or program by June 2025
Must have U.S. Work Authorization and does not require employer sponsorship
Must be in commutable distance from or willing to relocate to designated office
Commitment to improving the user experience
Ability to analyze, break down, and visualize end-to-end business processes
Structured thinker with strong attention to detail and process-oriented mindset
Comfortable learning new tools and frameworks for process modeling or workflow management
Clear written and verbal communicator with ability to synthesize feedback across diverse teams
Strong organizational skills and ability to manage multiple workstreams or dependencies
Solution-oriented, adaptable and efficient learner
Collaborative team player who is comfortable working with a diverse array of partners and stakeholders across multiple functions
Preferred
Interest in eCommerce, sports and iGaming industries preferred
Familiarity with process mapping tools (e.g., Lucidchart, Miro, Visio, Whimsical) is a plus
Exposure to business process improvement methodologies preferred
Experience with data and reporting tools (e.g., Excel, Tableau, SQL, Amplitude, etc.) helpful
Background in customer support, product operations, or service design is a plus
Understanding of risk management frameworks
Familiarity data analytics tools like Tableau, Amplitude, Data Warehouse Tool, etc a plus
Customer service experience a plus
Don't check all the boxes? That's okay! We encourage you to still apply if you feel like you possess an adjacent skillet and are interested in learning more about this position
Benefits
We offer amazing benefits above and beyond the basics.
We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards.
Medical, vision, and dental insurance
Life insurance
Disability insurance
A 401(k) matching program
Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
Paid personal time off
14 paid company holidays
Paid sick time in accordance with all applicable state and federal laws
Company
FanDuel
FanDuel is a gaming company that offers sportsbook, daily fantasy sports, horse racing, and online casino games.
Founded in 2007
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$416.2MKey Investors
Kohlberg Kravis Roberts & Co.Shamrock Capital AdvisorsComcast Ventures
2020-12-03Acquired
2017-09-12Series E
2016-09-14Convertible Note· $55M
Leadership Team
Josh Ives
SVP Customer Experience Operations
Caralyn Cooley
Chief People Officer
Recent News
2026-02-09
2026-02-06
Company data provided by crunchbase