Mondo · 19 hours ago
Information Technology Support Technician
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$100K/yr - $120K/yr
5+ years expMondo is seeking a polished, reliable IT Technician to provide exceptional Tier 1–2 technical support across multiple client environments in the greater San Francisco Bay Area. The role involves hands-on technical troubleshooting and strong client engagement, requiring daily onsite work at client locations primarily in San Francisco and Berkeley.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Provide Tier 1 and Tier 2 IT support, troubleshooting hardware, software, networking, and user issues across diverse client environments
Install, configure, and support systems across Google Workspace, macOS, and Windows platforms
Handle onboarding, offboarding, and laptop provisioning with strong attention to detail
Support basic networking and cybersecurity troubleshooting (Wi-Fi, switches, firewalls, VPN, access issues)
Build out, manage, and support conference room AV setups, including equipment testing, meeting prep, and resolving onsite AV issues
Manage basic IT infrastructure and administer common business applications
Deliver a polished, professional client experience with excellent communication
Track multiple priorities and communicate timelines to stakeholders
Partner effectively with non-technical stakeholders
Manage vendor relationships
Demonstrate strong accountability and follow-through
Qualification
Required
5–10 years of IT support experience in Tier 1/2 environments
Networking fundamentals and cybersecurity-related diagnostics experience
System agnostic expertise: comfortable supporting Google Workspace, macOS, and Windows
Strong AV experience with conference room technology, meeting prep, and equipment setup
Excellent communication skills: polished, presentable, and confident in front of clients
Ability to work onsite daily at client locations or Berkeley office as needed
Willingness to travel between local client sites in the San Francisco Bay Area
Valid California driver's license and reliable transportation (mileage expensed)
Ability to lift 50 lbs
Preferred
Certifications (CompTIA A+, Network+, Security+, etc.)
Experience working in an MSP or multi-client IT environment
Familiarity with IT ticketing systems and remote management tools
Benefits
Medical, dental, and vision insurance for individuals.
401(k) plan with up to 5% matching
Paid time off
Life insurance
Disability coverage
Company
Mondo
Mondo is a staffing firm that focuses and specializes on niche IT, Tech, and digital marketing.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-12-10Acquired
Leadership Team
Meagan Humphrey
SVP, Operations
Stephanie Wernick Barker
President
Recent News
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