Assembly Health · 5 hours ago
Medical Billing Call Center Team Lead
United States
Full-time
Remote
Mid Level
$21/hr - $23/hrAssembly Health is a company focused on excellence and integrity in the medical billing industry. They are seeking a Medical Billing Call Center Team Lead to manage patient inquiries, oversee billing processes, and support the offshore call center staff.
Health CareHome Health CareHospital
Responsibilities
Answer patient calls/questions
Updating and billing insurance
Take Credit card payments
Trying to resolve any concerns/issues on patient accounts
Work with collection agencies for requests to remove from collections
Respond to Attorney requests for balances and correspondence as well as update and bill insurance
Primary escalation from our Call Center staff
Answering escalated phone calls from our Call Center offshore team
Assist in educating the offshore call center staff
Update patient demographics
Other tasks and projects as determined by your manager
Qualification
Required
NextGen experience a plus
Medical Billing background
Excellent communication skills and professional demeanor
The ability to work under tight deadlines
Strong written and verbal communication skills with customer service focused aptitude
Detail-oriented individuals who are team players highly self-motivated
Teamwork and collaboration skills
Time management and organization skills
Integrity to maintain confidentiality when working with sensitive business data
Ability to function well in a fast-paced and at times stressful environment
Prolonged periods of sitting at a desk and working at a computer
Ability to lift and carry items weighing up to 10 pounds at times
Benefits
Competitive Benefit Packages available
Paid Holidays
Paid Time Off
Medical
Dental
Vision
401(k)
Company
Assembly Health
Assembly Health is a comprehensive revenue cycle and operational partner supporting physician practices, post-acute communities, and behavioral health organizations.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jack Fitzgibbons
Chief Executive Officer
Michael Oswalt
Chief Technology Officer
Recent News
2025-09-19
Company data provided by crunchbase