Planned Systems International · 13 hours ago
Help Desk Technician I
San Antonio, TX
Full-time
Onsite
Entry Level
1+ years expPlanned Systems International (PSI) is an Enterprise IT services company seeking multiple candidates for a local Help Desk Services project. The role involves supporting an educational campus by providing Help Desk, Desktop, and AV/VTC services, while managing the deployment and maintenance of Windows platforms and related hardware.
Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist Tier I personnel in solving technical problems and resolving elevated issues by confirming the problem and using/finding solutions to complex issues
Handle tier 1 help desk items when necessary
Perform onsite installations or replacements of hardware components, software repair, diagnostic testing, and troubleshooting via remote desktop connections
Qualification
Required
Working knowledge of Microsoft OS, help desk tracking system(s), and other software utilized at the center [i.e. SCCM (previously SMS), RightNow CRM, & HP Asset Manager], evidenced by experience or prior training, working with customer service (phone, live chat, email, fax, and/or remote assistance)
1 + years of progressively more responsible experience in a Microsoft customer service computer support environment supporting a large critical environment and including supporting all facets of workstation maintenance and support to include PC's, laptops, and peripherals and experience successfully handling the escalated issues in an enterprise environment
Must hold a current Security + certification as well as one or more of the following: A+ or Network+
Must have proven customer service skills with customer service being their driving force
Experience working on an Windows Help Desk team supporting the U.S. Military, a large hospital, or an academic institution
Must be willing and able to work 8 hours shifts between 6AM – 7PM as needed
U.S. Citizenship is required as is the ability to transfer or obtain the required clearance and/or access
Benefits
Paid leave
Employer sponsored group medical
Dental
Vision
Short-term and long-term disability
Life insurance
AD&D coverage
Legal services
Identity theft
Accident insurance
Flexible spending account
Health saving account options
401(k) retirement plan
Employer contribution match
Professional courses
Certifications
Tuition reimbursement programs
Company
Planned Systems International
Planned Systems International, Inc. provides information technology (IT) solutions and services to federal government and private sector
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Terry Lin
Chief Executive Officer
Recent News
Washington Technology
2025-12-04
2025-10-09
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