Agility Partners · 8 hours ago
Service Desk Analyst
Columbus, OH
Contract
Hybrid
Entry Level
1+ years expAgility Partners is seeking a qualified Service Desk Analyst to join the IT Support Team at one of their clients in Columbus, OH. The Service Desk Analyst provides outstanding customer service and technical assistance related to computer systems, hardware, or software.
Venture Capital
Responsibilities
Respond to IT support requests via phone, email, and remote tools
Troubleshoot hardware, software, and mobile device issues
Document all interactions and resolutions in the ticketing system
Escalate complex problems to appropriate IT teams
Follow up with users to confirm issue resolution and satisfaction
Qualification
Required
Strong written and verbal communication skills
At least 1 year of IT support, customer service, or call center experience
Proficiency with Microsoft Office and basic troubleshooting of hardware/software
Company
Agility Partners
Agility Partners is a medical device company that develops device therapy for the treatment of congestive heart failure.
51-200 employees
H1B Sponsorship
Agility Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.08M2013-11-13Seed· $0.08M
Leadership Team
Alan Kutasy
Founder & CEO
Robert Moyer
President and Co-Founder
Company data provided by crunchbase