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Agility Partners · 3 hours ago

Service Desk Analyst

Columbus, OH

Contract

Hybrid

Entry Level

1+ years exp

Agility Partners is seeking a qualified Service Desk Analyst to join the IT Support Team at one of their clients in Columbus, OH. The Service Desk Analyst provides outstanding customer service and technical assistance related to computer systems, hardware, or software.

Venture Capital

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Respond to IT support requests via phone, email, and remote tools

Troubleshoot hardware, software, and mobile device issues

Document all interactions and resolutions in the ticketing system

Escalate complex problems to appropriate IT teams

Follow up with users to confirm issue resolution and satisfaction

Qualification

IT support experienceCustomer serviceTroubleshooting skillsMicrosoft OfficeWritten communicationVerbal communication

Required

Strong written and verbal communication skills

At least 1 year of IT support, customer service, or call center experience

Proficiency with Microsoft Office and basic troubleshooting of hardware/software

Company

Agility Partners

Agility Partners is a medical device company that develops device therapy for the treatment of congestive heart failure.

Founded in 2001

Gold River, California, USA

51-200 employees

http://agility-partners.com

H1B Sponsorship

Agility Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)

Funding

Current Stage

Growth Stage

Total Funding

$0.08M

2013-11-13Seed· $0.08M

Leadership Team

Alan Kutasy

Founder & CEO

Robert Moyer

President and Co-Founder

Company data provided by crunchbase