Talent Groups · 9 hours ago
NOC Technician - 2nd shift
Canonsburg, PA
Contract
Hybrid
Mid Level
$32/hr - $32/hr
3+ years expTalent Groups is seeking a NOC Technician to provide operational support within a 24x7x365 Network Operations Center environment. The role involves monitoring, troubleshooting, and resolving issues across Distributed Antenna Systems and Small Cell networks, ensuring network reliability and effective communication with internal teams and customers.
IT Management
Hiring Manager
Nisha Yadav
Responsibilities
Monitor DAS and Small Cell networks using NOC tools to identify alarms, outages, and performance degradation
Analyze alarms and correlate multiple events to determine root cause and service impact
Perform first-level troubleshooting and basic configuration of DAS and Small Cell network alarms
Use remote access tools to localize issues to host or remote network equipment
Initiate service restoration activities and escalate complex issues to Tier 2 support as needed
Serve as the primary point of contact for Small Cell Operations incidents
Engage field operations teams to verify repairs, conduct testing, and confirm resolution
Act as first contact during large-scale outages and coordinate internal and external response efforts
Review and support both planned and unplanned network infrastructure changes
Respond to customer inquiries and service requests in a professional and timely manner
Proactively notify customers of network outages, service impacts, and resolution updates
Maintain continuous internal communication with the Fiber NOC regarding alarm status and resolutions
Provide external communication to customers on escalation status and outage progress
Accurately document incidents, troubleshooting steps, and resolutions in ticketing systems
Complete maintenance tickets and outage reports in accordance with operational standards
Provide feedback and post-incident details to customers, contractors, technicians, and internal teams
Maintain a working knowledge of all systems, tools, processes, and products used within the SCN NOC
Stay current on wireless network technologies, monitoring systems, and troubleshooting methodologies
Qualification
Required
Associate's degree or equivalent technical training in Electronics, Information Technology, or a related field
3–5 years of experience in customer service and/or service dispatch
3–5 years of experience in telecommunications or wireless network environments
Experience with Fiber, DAS, and Small Cell networks
Familiarity with wireless telecommunications network management systems
Proficiency in Microsoft Office and ability to quickly learn specialized NOC tools
Strong troubleshooting and alarm analysis skills
Excellent customer service and communication skills (written and verbal)
Strong attention to detail and documentation accuracy
Ability to multitask effectively in a fast-paced, high-availability environment
High level of personal accountability and self-motivation
Sound judgment and ability to make critical decisions under pressure
Preferred
Experience in telecommunications or wireless network environments
Company
Talent Groups
Talent Groups delivers exceptional experiences by solving the toughest IT talent and technology challenges across all industries.
501-1000 employees
H1B Sponsorship
Talent Groups has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2018-07-01Acquired
Leadership Team
Matthew James Ripaldi
Chief Executive Officer
Recent News
2024-05-20
Company data provided by crunchbase