Workday · 2 weeks ago
Engagement Manager
USA, NY, New York City
Full-time
Hybrid
Mid, Senior Level
$138K/yr - $207K/yr
3+ years expWorkday is a leading AI platform for managing people, money, and agents, committed to making hard work pay off for its customers and employees. As an Engagement Manager, you will lead strategic customer engagements, managing complex implementations and ensuring long-term value realization for enterprise customers.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareHuman ResourcesSaaSSoftware
Responsibilities
Own end-to-end customer engagements
Serve as the overall engagement owner for assigned accounts, accountable for successful implementation and ongoing value realisation
Lead complex deployments of Sana for medium and large enterprise customers, from discovery and design through go-live and post-launch optimisation
Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams
Ensure delivery within the budget and scope outlined in the Statement of Work, proactively managing changes and trade-offs
Coordinate internal Sana resources and external partners to deliver against project objectives
Build and maintain trusted advisor relationships with executive sponsors and key decision makers
Facilitate steering committees and executive readouts, clearly articulating progress, risks, and business impact
Align Sana’s roadmap and capabilities with the customer’s strategic priorities and success metrics
Define, track, and report on success metrics and KPIs for each engagement
Work closely with customer project managers and business owners to promote adoption, ensure change readiness, and drive continuous improvement
Identify optimisation and expansion opportunities that increase the value customers realise from Sana
Translate business requirements into solution designs and implementation plans in collaboration with Solution Engineering and Product
Advise customers on best practices for learning, change management, and digital adoption, leveraging Sana’s capabilities
Challenge and refine customer requirements where needed to ensure viable, scalable, and high-impact solutions
Work effectively with Sales to scope new engagements, shape proposals, and ensure a smooth transition from pre‑sales to delivery
Manage third-party partners or vendors as part of the overall project team, maintaining accountability for overall outcomes
Provide structured feedback to Product and Engineering based on customer needs and deployment learnings
Qualification
Required
3-5 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles
Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes
Minimum Educational Requirement Bachelor's degree (or foreign equivalent) in Business, Management, Information Systems, Computer Science, Engineering, or a closely related field
Fluency in English is mandatory
Preferred
A Master's degree in a related field is preferred but not required
Additional languages are a plus
Benefits
Workday Bonus Plan
Annual refresh stock grants
Company
Workday
Workday provides SaaS-based enterprise solutions for a company's human resources and financial management activities.
10001+ employees
H1B Sponsorship
Workday has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (331)
2024 (388)
2023 (262)
2022 (503)
2021 (290)
2020 (229)
Funding
Current Stage
Public CompanyTotal Funding
$2.23BKey Investors
Elliott Management Corp.Bezos Expeditions,Janus Capital Group,Morgan Stanley,T. Rowe PriceNew Enterprise Associates
2025-09-16Post Ipo Equity· $2B
2012-10-12IPO
2011-10-24Series F· $85M
Leadership Team
Aneel Bhusri
CEO and Co-Founder
Peter Bailis
Chief Technology Officer
Recent News
2026-02-06
2026-02-06
Company data provided by crunchbase