Seneca Resources Company, LLC · 1 day ago
IT Supervisor
Birmingham, AL
Contract
Onsite
Mid, Senior Level
5+ years expSeneca Resources Company, LLC is seeking an IT Support Supervisor who plays a critical role in enabling business operations by ensuring reliable, secure, and high-performing IT support services. The role involves leading a large IT support team, managing daily workflows, and providing advanced troubleshooting and technical guidance to support thousands of users across North America.
Oil & Energy
Responsibilities
Oversee daily workflow, staffing levels, and schedules across multiple shifts to ensure timely resolution of IT incidents and service requests
Lead, coach, and support a diverse team of onsite and remote IT professionals
Serve as a senior escalation point for complex, multi-layer technical issues
Build, monitor, and analyze performance metrics to evaluate individual and team effectiveness
Translate large data sets into concise, actionable insights using tools such as Excel, Power BI, and ServiceNow
Identify trends, gaps, and opportunities to improve service quality, efficiency, and response times
Provide advanced troubleshooting guidance across hardware, software, networking, cloud, security, and endpoint environments
Collaborate with infrastructure teams, escalation teams, vendors, and business stakeholders to resolve complex issues
Support IT projects, process improvements, and operational initiatives
Develop and manage onboarding, training, and ongoing education programs for IT support staff
Create and maintain technical documentation, knowledge base articles, and standard operating procedures
Continuously evaluate and improve tools, processes, and workflows to support long-term business growth
Workflow coordination, scheduling, and staffing: 30%
Performance metrics, reporting, and optimization: 20%
Advanced troubleshooting and escalation support: 15%
IT support ticket and call handling: 10%
IT project ownership and support: 10%
Documentation, onboarding, asset management, and NOC activities: 15%
Qualification
Required
Bachelor's degree or equivalent practical experience
3+ years of people management experience
5+ years of progressive IT support experience, preferably across multiple technical disciplines
Strong experience with Windows environments, Microsoft 365, and endpoint support
Working knowledge of network architecture, security principles, and Active Directory
Proven ability to triage and resolve complex, multi-layer IT issues
Experience using ServiceNow or similar ITSM platforms
Advanced reporting and data analysis skills using Excel and Power BI
Ability to perform hands-on technical work as needed, including hardware setup, troubleshooting, and equipment movement
Must be able to lift, move, and install IT equipment and peripherals as required
Preferred
IT certifications such as CompTIA A+, Network+, Security+, MS-900, or similar are a plus
PowerShell, PSExec, and enterprise asset management tools
SCCM, Intune MDM, SharePoint, AV systems
iOS and Android enterprise support
Company
Seneca Resources Company, LLC
Seneca Resources Company, LLC, the exploration and production segment of National Fuel Gas Company, headquartered in Houston, Texas, explores for, develops, and produces natural gas in the Appalachian Region including the Marcellus and Utica Shales.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John McGinnis
Chief Operating Officer
Todd Abbott
Chief Operating Officer
Company data provided by crunchbase