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Systems Engineer I – ICAM Operations (TS/SCI with Full Scope Poly) jobs in United States
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Revolution Sustainable Solutions, LLC · 16 hours ago

Systems Engineer I – ICAM Operations (TS/SCI with Full Scope Poly)

Revolution Technologies, LLC is seeking a Systems Engineer I with an Active TS/SCI FULL SCOPE clearance to provide 24x7 Operations Center support for Identity, Credential, and Access Management (ICAM) systems. The role involves monitoring systems, troubleshooting issues, and delivering technical support to customers and development teams.
SustainabilityManufacturingLogisticsIndustrial ManufacturingPackaging ServicesPlastics and Rubber ManufacturingRecycling
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Responsibilities

Provide 24x7 monitoring and operational support for ICAM systems
Deliver Tier 1 and Tier 2 technical support for enterprise identity and access services
Support customers integrating with Enterprise and IC Attribute and Authorization services
Assist end users with access and authentication issues
Support development teams by troubleshooting and resolving issues related to REST services
Manage and track incidents and requests using JIRA
Provide customer support via phone, email, and chat
Create and update technical documentation and Confluence pages

Qualification

Public Key Infrastructure (PKI)Attribute-Based Access Control (ABAC)RESTful servicesSQLBasic database queryingLinux operating systemsOnlineTelephone customer supportEntitlements ManagementLDAP directoriesTicketing systems JIRATicketing systems RedmineTicketing systems ServiceNowAnalyze system applicationsTrainEducate customersGather customer requirementsDevelop technical documentationWork independently

Required

Active TS/SCI FULL SCOPE clearance with polygraph
Bachelor's degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline
Minimum of 7 years of experience as a Systems Engineer on programs or contracts of similar scope, type, and complexity
In lieu of a bachelor's degree, 5 additional years of Systems Engineering experience may be substituted (total of 12 years' experience)
Analyze system applications and perform troubleshooting
Understand and clearly communicate complex software systems
Develop and maintain technical documentation
Train and educate customers on software capabilities
Gather, understand, and define customer requirements
Work independently in a fast-paced operational environment

Preferred

Online and telephone customer support
Public Key Infrastructure (PKI)
Attribute-Based Access Control (ABAC)
Entitlements Management
LDAP directories
SQL and basic database querying
RESTful services
Ticketing systems (JIRA, Redmine, ServiceNow)
Linux operating systems

Benefits

Medical, dental, and vision coverage
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Flexible work schedules (onsite, hybrid, or remote as dictated by position)
401(k) and company-funded life insurance
Generous Paid Time Off (PTO)
Tuition and training assistance
Employee referral bonuses
Pet insurance
Employee discount programs
Dental insurance
Health insurance
Paid time off
Vision insurance

Company

Revolution Sustainable Solutions, LLC

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It’s time to redefine possible.

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Stephens Group
2021-11-15Private Equity
2019-09-17Series Unknown
2019-07-18Acquired

Leadership Team

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Scott Coleman
President and Chief Executive Officer
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Company data provided by crunchbase