Ciena · 4 hours ago
Quality Program Manager
United States
Full-time
Remote
Entry, Mid Level
$79K/yr - $126K/yr
2+ years expCiena is a global leader in high-speed connectivity committed to a people-first approach. The Quality Program Manager will lead impactful quality initiatives, manage cross-functional projects, and enhance product performance and customer satisfaction.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Lead and manage cross-functional quality programs and projects from inception to completion, aligning with business objectives and timelines
Develop and execute comprehensive project plans, including scope, deliverables, schedules, dependencies, and risk mitigation strategies
Drive initiatives for product quality improvement, customer satisfaction, and operational efficiency through collaboration and corrective actions
Analyze complex data sets to uncover trends, identify root causes, and provide actionable insights using tools like Power BI, Excel, and other analytics platforms
Partner with internal teams (R&D, Supply Chain, PLM) and external stakeholders to resolve product and customer quality concerns, fostering alignment and accountability
Optimize quality assurance processes and implement best practices for program management and quality standards
Serve as an escalation point for risk management, project challenges, and stakeholder concerns
Qualification
Required
PMP, PgMP, or equivalent certification, with proven success in managing complex projects and programs
Minimum of 2 years of experience in program/project management, quality assurance, or business operations
Strong statistical analysis skills and ability to interpret data to drive insights and decisions
Exceptional interpersonal and communication skills to build trust and alignment across diverse teams and stakeholders
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Teams, Power BI); familiarity with tools like SQL, Salesforce, JIRA, and AI tools/design is a plus
B.S. degree in Business Administration, Computer Science, Engineering, or related technical field
Preferred
Experience with Quality Management Systems (QMS), standards, and practices
Prior experience in customer communications, software application testing, or quality assurance processes
Strategic thinker with a passion for driving quality-focused initiatives and delivering measurable results
Collaborative team player who thrives in cross-functional environments, including virtual and site-based teams
Detail-oriented and organized, with the ability to balance competing priorities and ensure timely delivery of projects
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
5001-10000 employees
H1B Sponsorship
Ciena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (36)
2022 (44)
2021 (30)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
legacy.thefly.com
2026-02-05
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