Stellar Consulting Solutions, LLC · 21 hours ago
Help Desk Specialist
Scottsdale, AZ
Contract
Hybrid
Mid Level
$24/hr - $25/hr
3+ years expStellar Consulting Solutions, LLC is seeking a customer-focused Help Desk Support Specialist to support multiple centers across their network. This role involves providing daily IT support, maintaining end-user equipment, and resolving technical issues across various devices.
Cloud ComputingInformation TechnologyDevOpsInformation Services
Hiring Manager
Faiz Alam
Responsibilities
Provide end-user support via phone, email, and remote tools with a strong customer-service focus
Troubleshoot and maintain PCs, Macs (macOS), wireless handheld devices, thin clients, and printers
Manage and resolve multiple IT requests simultaneously
Install, configure, and maintain operating systems and applications, with emphasis on macOS
Accurately document issues and resolutions in the ticketing system
Follow standard desk-side and service desk procedures
Escalate issues appropriately and work with cross-functional teams to ensure timely resolution
Take ownership of issues from start to successful resolution
Support multiple locations remotely
Qualification
Required
Associate or Bachelor's degree in Computer Science or related field, or equivalent experience
3–5 years of experience in Help Desk / IT Support
Strong experience supporting macOS and integrated systems
Working knowledge of Microsoft Office and common enterprise applications
Excellent verbal and written communication skills
Ability to work independently in a fast-paced environment
Strong attention to detail and professionalism
Company
Stellar Consulting Solutions, LLC
Stellar Consulting Solutions is a global workforce and consulting firm delivering talent, tools, and outcomes across technology and professional services.
201-500 employees
H1B Sponsorship
Stellar Consulting Solutions, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Varun Jhanjee
Global CEO & Chief Sales Officer
Company data provided by crunchbase